House Manager

Description

• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Welcoming new Homeowners and supporting them to settle into their apartments.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Ensuring that all Health and Safety requirements are adhered to.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.

Requirements

• A good level of computer literacy including Microsoft Word and Outlook.
• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• Be resilient and can problem solve effectively.

Benefits

• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

Training + Development

Interview process

Visa Sponsorship

Security clearance