Signs & Graphics Shop Manager
Duncan-Parnell Inc.
Manage sign & graphics shop operations from order to installation.
6 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Charlotte, NC
Office Full-Time
Company Size
160 Employees
Service Specialisms
Surveying
Construction
Engineering
Geospatial
Mapping
Consulting
Technical Services
3D Modeling
Sector Specialisms
Construction
Engineering
Surveying
Architecture
Design
Reprographics
Geospatial
Laser Scanning
Role
What you would be doing
equipment maintenance
production scheduling
quality assurance
material sourcing
process improvement
client delivery
- Ensure adherence to quality standards and address customer concerns promptly and professionally
- Collaborate with sales and clients to deliver graphics and signage that meets requirements and deadlines
- Oversee daily operations, maintain project schedules, and resolve challenges proactively
- Oversee equipment maintenance and vendor relations to maximize uptime
- Set goals and implement systems for efficiency, accuracy, and continuous improvement, fostering growth through new technologies, materials, and service offerings
- Source materials for various applications, focusing on sustainability and cost-effectiveness
- Ensure high-quality results while meeting deadlines
- Evaluate and coordinate project outsourcing based on scope, turnaround, and cost
- Supervise installation processes through the Installation Supervisor
- Manage production schedules, shifts, and overtime
- Lead and develop the Signs & Graphics team, mentoring supervisors and ensuring accountability through clear expectations and regular reviews
- Maintain working knowledge of in-house equipment and assist with production as needed
- Collaborate closely with regional production hubs to share best practices, balance workloads, and support inter-hub resource planning and production efficiency
- Monitor department profitability, costs, waste, and rework
What you bring
adobe cc
microsoft office
supervisory
customer service
organizational
physical
- Proficiency in Adobe Creative Suite and Microsoft Office
- Minimum two years of supervisory or lead experience in a sign shop
- Strong customer service skills, especially in challenging situations
- Excellent organizational and multitasking abilities
- Ability to lift seventy-five pounds
- Paid Parental Leave
- Medical, dental, vision, life, and long-term disability insurance available
- PTO and Holidays
- 401(k) Retirement Plan
- Medical and dependent care FSA or HSA
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1946
Year Founded
The company was established in 1946 by Charlie Duncan, a World War II veteran, beginning its journey as a blueprint and drafting supplier.
15–18
Physical Locations
The company maintains a footprint of 15–18 physical locations across the Southeastern U.S., reflecting steady expansion.
2021
Year of Division Sale
The company sold its 3D-printing division to TPM in 2021, demonstrating strategic focus on core offerings.
$10–50M
Estimated Revenue
The company's estimated revenue falls in the range of $10–50 million, supported by strategic ERP investments.
- Evolved across three generations into a leading AEC technology provider.
- Built dealer relationships with brands like Trimble, HP, Canon, DJI, and YellowScan, integrating hardware, software, and field training.
- Typical projects include supplying GNSS survey systems, UAV mapping packages, plotters for construction plans, and custom signage for industrial and commercial jobsites.
- Maintains service and rental centers alongside print and signage shops, offering in-house maintenance and wide-format printing.
- Remains a family-owned independent, combining deep AEC tech expertise with hands-on service, bridging legacy drafting roots with modern geospatial and print solutions.
- Taking care of customers by treating them with respect, conducting themselves honestly, and providing real value for their money.
- Employees are our greatest internal resource and must be well-trained to serve customers.
- Committed to staying on the forward edge of technology in all markets.
- We never stop in our efforts to improve on everything we do, every single day.
- We hold ourselves accountable to all of our stakeholders: Employees, Customers, and Vendors.
- INTEGRITY
- HONESTY
- TRUST
- employees report a 'supportive environment'
- employees report an 'inclusive work environment'
- employees report 'trust in colleagues'
- quarterly branch‑based and annual company‑wide bonuses tied to performance
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