Integrated Systems Service Technician

Description

• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Explains and demonstrates system function and operation to end users.
• Ensures systems comply with NEC and NFPA fire codes.
• Provide support for form development and maintenance of inspection forms.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.
• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Program multiple types of systems and test for proper operation.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Troubleshoot system malfunctions and false alarms.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Consults with client on system issues; provides recommendations for repair.
• Replaces malfunctioning hardware when necessary.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.

Requirements

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

• Exceptional attention to detail and communication skills.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• NICET l or ll, Avigilon Cert, other manufacturers certifications.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Ability to follow written and verbal instructions.

Benefits

VSC Fire and Security is a drug free workplace.

• PTO and Paid Holidays.
• Relevant educational and licensure reimbursement for qualified candidates.
• Opportunities for training and advancement.
• Monday - Friday (occasional evening, weekend, and out-of-town work).
• Options for Medical, Dental and Vision insurance for you and your family.
• Employee Assistance Program.
• Referral Bonuses.
• Life Insurance.
• Health Savings Account (HSA).
• Competitive salary. Range $29.00 - $39.00 and up based on experience (overtime eligible).
• A 401K plan with a company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance