Description
security systems
database entry
repair reporting
stock control
site inspections
client liaison
As a Night Assistant you will support the delivery of high‑quality security, housing and support services across a defined geographical area, helping clients of Riverside’s supported schemes.
- Implement night security systems to ensure safety.
- Follow health and safety policies.
- Deal effectively with anti‑social behaviour.
- Maintain cleanliness, prepare rooms, and conduct site inspections.
- Record updates in Support and Housing Management databases.
- Apply policies and procedures for effective service delivery.
- Address culture, diversity, and equality issues, preventing discrimination.
- Promote client involvement, consultation, and communication.
- Assist service users with tenancy issues and rent payments.
- Respond to discovered faults.
- Provide a welcoming reception area following Psychologically Informed Environment standards.
- Contribute to stock control, purchasing, and storage of consumables.
- Provide administrative support to Housing Team and Service Managers.
- Deliver client‑led outcomes in line with corporate policies.
- Work within a multi‑disciplinary team, adhering to rota and geographical responsibilities.
- Participate in team meetings, training, and supervisions.
- Help colleagues meet KPIs such as voids, arrears, and outcome targets.
- Uphold equality and diversity in service delivery.
- Support quality housing management alongside housing team.
- Liaise to empower clients and ensure effective information exchange.
- Report repairs to maintenance contractors using appropriate systems.
- Champion high‑quality, customer‑oriented service reflecting the Riverside Service Style.
- Review work outputs, set improvement targets, and assess performance.
- Contribute to divisional team initiatives and innovation.
- Undertake personal development to stay current on legal, political, financial, and sector developments.
- Ensure compliance with equality, diversity, data quality, and safeguarding policies.
- Promote Riverside locally.
Requirements
client support
it systems
vulnerable clients
microsoft office
The ideal candidate has experience working with vulnerable client groups and possesses basic proficiency in Microsoft Office (Word and Excel), with a willingness to learn Riverside’s specific IT systems and complete any required training.
- Understand client support needs and contribute to agreed outcomes.
- Use IT systems appropriately.
- Understand and contribute to organisational profitability and purpose efficiently.
Benefits
The Night Assistant role is a permanent position based at the Old Tea Warehouse in High Wycombe, offering a salary of £25,673.65 per annum plus a 10 % night allowance. The role works 37.5 hours per week on a rotating pattern of four nights on, four nights off.
Riverside is a 90‑year‑old housing association that manages over 75,000 affordable and retirement homes across the UK, offering services from homelessness support to social care and employment assistance.
Employees enjoy competitive pay, a generous pension, 28 days of holiday plus bank holidays, flexible working options, and a comprehensive benefits package that includes investment in learning, personal development, and technology.
Training + Development
Information not given or found
