Description
crm management
appointment scheduling
inbound calls
outbound calls
lead nurturing
performance metrics
As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads—no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
- Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
- Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
- Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
- Deliver an exceptional first impression and uphold the Express Flooring customer experience.
- Use our CRM to record interactions, update customer details, and manage call dispositions.
- Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
Requirements
sales experience
computer skills
coaching
fast‑paced
objection handling
listening
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
- 1–2 years of sales or call center experience with proven track record of meeting goals.
- Eagerness to learn with solid computer skills and openness to coaching.
- Reliability, professionalism, and the ability to thrive in a fast-paced environment.
- Experience handling objections with confidence.
- Strong listening skills, attention to detail, and a patient, service-oriented mindset.
- High-energy, outgoing, and ambitious personality.
- Adaptability and positivity when things get busy.
Benefits
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
Compensation Range: $20 USD - $22 USD
Full compensation packages are based on candidate experience and relevant certifications.
- Voluntary supplemental life insurance
- Comprehensive medical, dental, and vision plan options
- Employee Assistance Program (EAP)
- Supportive training and ongoing coaching to help you succeed.
- 7 company-paid holidays
- Access to advanced training platforms that support your performance.
- Voluntary long-term disability
- Health & dependent care flexible spending accounts
- Fun, energetic team environment with room for growth.
- Company-paid short-term disability insurance
- Paid PTO, bereavement leave, and maternity leave
- Company-paid basic life insurance
- Health Savings Account (with HDHP enrollment)
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Lucrative earnings with competitive commission and industry-leading potential.
Training + Development
Information not given or found
