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Fire & Security Service Engineer
Marlowe Fire & Security Group Recruitment
Maintain and respond to service calls on Fire and Security systems across the UK, ensuring adherence to current standards and customer requirements.
20d ago
£45,000 - £55,000
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Walsall, England, United Kingdom
Field
Company Size
5,332 Employees
Service Specialisms
Fire Protection
Security Systems
Staff Safety Solutions
Monitoring
Compliance
Design, Install and Commission
Planned Preventative Maintenance
Alarm Monitoring & Connected Services
Sector Specialisms
Commercial
Residential
Industrial
Government
Infrastructure
Energy
Transport
Utilities
Role
What you would be doing
training & development
call handling
system maintenance
stock management
customer communication
fire & security systems
- Attend training sessions as and when required
- Identify any personal training and development needs to help you provide the best possible customer service
- Plan and respond to routine and re-active call visits in your area
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
- Maintain your stock levels with support from the Stores team
- Maintain effective communication with customers when planning site visits
- Attend Engineering team meetings as and when required
- Maintain Fire & Security Systems in your assigned area
What you bring
technical background
fire and security systems
organisational skills
customer contact
customer service
- A technical background in the electrical / electronic industry
- Good all-round knowledge of Fire and Security Systems
- Excellent organisational skills
- Experience of front-line customer contact preferred
- An ability to deliver exceptional customer service
- Development & Progression opportunities
- OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
- Mental Health & Well-being scheme
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment
- Royal London Pension Scheme
- Company Van with fully fitted Van vaults
- Employee Recognition Scheme
- Paid Holidays plus Bank Holidays
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Additional Day holiday each full year of completed service (up to 25 days)
- Full use of our Academy training + external training
- Life Assurance x4 Basic Salary
- 6 training days a year
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- right to work in the uk required, no right to work sponsorship provided
- criminal record check might be conducted depending on the role
Company
Overview
Founded in 2016
Year of Establishment
The company emerged as the recruitment arm of Marlowe plc in 2016.
Over 25 Brands Acquired
Brand Expansion
The company has integrated over 25 specialist brands to strengthen its recruitment capabilities.
- They independently operate 24/7, staffing roles in fire detection, suppression, integrated security, and remote-monitoring systems.
- Placements include service engineers, risk assessors, 3D CAD designers, and project managers on multi-disciplinary sites.
- They cater to sectors such as commercial, residential, industrial, and transport infrastructure.
- Their story highlights growth through brand acquisition and delivering critical safety solutions on iconic structures.
- Integrity - We operate with honesty and openness, doing the right thing at all times.
- Customer Focus - Our customers are at the heart of everything we do.
- Teamwork - We believe in collaboration, communication, and mutual respect.
- Innovation - We are always looking for ways to improve and stay ahead in a fast-evolving industry.
- Excellence - We strive for the highest standards in everything we do.
2050
Net Zero Commitment
The company has set a goal to achieve Net Zero emissions by the year 2050, demonstrating a strong commitment to sustainability.
- Focusing on reducing energy consumption and waste across operations.
- Improving the sustainability of its products and services.
- strives to create a diverse and inclusive workplace
- focused on ensuring equal opportunities for all employees
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