Inside Product Support Sales Representative

Description

• Collaborate with marketing and product support teams to execute targeted campaigns.
• Coordinate with field reps and service teams to schedule inspections, repairs, and follow-ups.
• Conduct outbound calls and digital outreach to re-engage dormant customers and promote parts, service, and support solutions.
• Maintain a high level of product knowledge and stay current on promotions, programs, and service offerings.
• Identify and act on upsell and cross-sell opportunities for parts, service, and attachments.
• Manage a defined book of business (~400–500 accounts) across assigned territories.
• Leverage CRM and internal systems to track customer interactions, opportunities, and sales activity.
• Provide exceptional customer service and build long-term relationships with assigned accounts.
• Support in-territory efforts including hands-on inspections and customer visits as needed.

Requirements

• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office and CRM platforms.
• 1–3 years of experience in inside sales, parts sales, or customer service (construction or heavy equipment industry preferred).
• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, or related field preferred.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Benefits

• Competitive Retirement Plan
• Additional supplemental offerings and discount programs
• Medical, Dental and Vision insurance options for Employee and Family
• Employee Assistance program (EAP)
• Disability & Life Insurance Packages
• Paid Time Off + 8 company paid holidays
• Employee Referral Program
• Tuition Reimbursement – available to FT employees with 1 year+ of service

Training + Development

Interview process

Visa Sponsorship

Security clearance