SOP & Process Improvement Specialist

Description

The SOP & Process Improvement Specialist is responsible for creating, maintaining, and improving the company’s standard operating procedures. This role works closely with teams across the organization to document how work is done, identify opportunities for improvement, and ensure processes are consistent, efficient, and compliant. By observing workflows and applying process improvement best practices, the position supports operational excellence across Corporate, Property Management, and Construction functions.

• Provide guidance to employees on how to locate, understand, and apply SOPs.
• Support administrative functions related to documentation, reporting, and SOP governance.
• Maintain a centralized SOP library with appropriate version control and accessibility for all employees.
• Establish and manage an ongoing SOP review cycle to ensure procedures remain accurate, relevant, compliant, and align with internal quality standards ad best practices.
• Analyze existing processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Support rollout of new and revised SOPs through communication, training, and job aids.
• Observe, shadow, and interview employees to document current-state workflows and procedures.
• Manage multiple SOP and process improvement projects concurrently, meeting timelines and priorities.
• Conduct workflow analysis, root-cause analysis, and data review to support recommendations.
• Create supporting documentation such as process maps, flowcharts, checklists, and visual aids.
• Apply process improvement methodologies (e.g., Business Process Management, Lean, Six Sigma concepts) to enhance operational effectiveness.
• Develop clear, concise, and standardized SOPs using approved formats and templates.
• Track progress, milestones, and outcomes related to SOP development and process improvements.

Requirements

Selected applicant will be subject to a background check

• Experience working in the Construction or Property Management industry is preferred but not required
• Experience managing projects and working cross functionally
• Bachelor's Degree in Business Administration, Operations Management, related field (or equivalent experience) is required
• Must have a valid Driver's License, automobile insurance, and reliable transportation
• Strong ability to analyze workflows, data, and operational processes
• Critical thinking mindset and comfortable challenging "how it's always been done"
• Must be proficient in Adobe Acrobat and Microsoft Office programs, including but not limited to Word, Excel, Teams, Outlook, SharePoint
• Ability to build strong relationships across departments and facilitate collaboration without direct authority
• 3+ years' experience in process documentation, process improvement, operations, training, or a related role
• Experience using HRIS (UKG), Yardi, or other similar systems are a plus

Benefits

Triple Crown Corporation is a drug-free workplace with a strict zero-tolerance policy.

How you and your family can benefit from working with us...

• Paid Time Off - amount offered based on experience
• 9 Company Paid Holidays!
• Health Insurances Plans Available - Medical, Dental, and Vision
• Retirement Plan - 401K with Employer Match & Profit Sharing
• Employer Paid Insurances - Short Term & Long Term Disability and Life Insurance
• Stable, Growing, Successful company with over 48 years of success in the Greater Harrisburg area!
• 3 days of Wellness Hours - to use towards you and your family's health & wellbeing

Training + Development

Interview process

Visa Sponsorship

Security clearance