Field Service Tech

Description

• Manages assigned work to meet professional execution of time and customer satisfaction.
• Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction.
• Follow sketches of field changes and discrepancies for engineering corrections and drawings
• Meets regularly with the Service Controls Engineer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement.
• Reports problems or changes to management or the project management immediately. Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities as required in an ethical and professional manner
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards. Provides safety awareness on worksites
• Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Compiles job documentation, such as certificate of completion, customer training forms, training certificates and punch lists
• Other duties related to the commissioning and servicing of building controls and facilities management systems as assigned.
• May provide training to customers on electronic control systems operations. Delivers manuals and documentation to the customer for training needs as required

Requirements

• High School Diploma Preferred-Vocational School four-year program or an associate degree in electronics, mechanical systems, computer technology, air conditioning or similar field.
• Ability to explain technical information to technical and non-technical people
• Effective interpersonal skills to represent Johnson Controls to customers and other outside contacts in an ethical and professional manner
• PC experience required and the ability to program HVAC related software
• Some experience in servicing electronic and or mechanical systems in HVAC
• Generally required knowledge includes HVAC controls systems, facilities management systems, site preparation, peripheral equipment installation and servicing techniques

Benefits

• Global Advancement Opportunities
• Medical/Dental/Vision insurance
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Company Vehicle (as applicable)
• 401(k) savings plan with company match
• Wellness Program
• Competitive Starting Pay
• Health Savings Account (HAS)
• Comprehensive Benefits
• Life Insurance
• Referral Bonuses
• Paid Training

Training + Development

Interview process

Visa Sponsorship

Security clearance