Emergency Air
Full‑service HVAC and plumbing contractor serving residential and commercial clients in Phoenix metro.
Lead dispatch team, schedule HVAC service calls, and manage daily operations.
1 days ago
$23
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chandler, AZ
Field
Company Size
17 Employees
Service Specialisms
Air Conditioning Services
HVAC Maintenance
Sector Specialisms
Emergency Services
Emergency Management
Emergency Medical Services
High Hazard Response
Toxic Chemical Response
Firefighting
Rail Emergency Response
Reactive/Explosive Material Management
Role
Description
servicetitan
kpi tracking
escalation handling
dispatch ops
real‑time monitoring
schedule management
- Dispatch HVAC service calls using Service Titan
- Track KPIs and contribute to process improvements
- Assist with escalation handling and ensure high-level customer service standards
- Lead and support the daily operations of the dispatch team and Office Manager
- Collaborate with management to hit daily, weekly, and monthly business goals
- Monitor call flow, job progress, and technician availability in real time
- Coach and mentor dispatchers on best practices, performance, and customer experience
- Manage technician schedules to maximize efficiency, revenue, and customer satisfaction
Requirements
hvac
servicetitan
dispatch lead
multitasking
communication
background check
- Required: Residential HVAC, plumbing, or electrical industry experience
- Ability to multitask in a high-volume, fast-paced environment
- Strong communication, organization, and decision-making skills
- Must be able to pass a ground check and pre-employment drug screen
- Revenue-driven mindset with a focus on efficiency and results
- Proven dispatch leadership or senior dispatcher experience preferred
- Required: Service Titan experience
Benefits
- Commission options available based on business performance
- $23/hour with overtime opportunities
- Growth opportunities with a respected, expanding service brand
- Supportive leadership and team-focused culture
- Full-time, stable, in-office position
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- must pass a ground check
- must pass a pre-employment drug screen
Company
Overview
20 Years
Industry Track Record
Demonstrates the company's extensive experience and reliability in the HVAC industry.
A+
BBB Accreditation
Reflects the company's commitment to business ethics and customer satisfaction, verified by the Better Business Bureau.
Two‑Year
Workmanship Warranties
Ensures customers are protected with comprehensive coverage for all repair and installation services.
100%
Customer Satisfaction
Highlights the company's dedication to delivering exceptional service with a guaranteed satisfaction rate.
- Grew from a local family‑run HVAC shop into a trusted regional contractor.
- Blends fast repairs with transparent, upfront pricing.
- Earning multiple Carrier President’s Awards for excellence.
- Typical projects include emergency AC breakdowns and ductless mini‑split installations.
- Certified technicians handle heating and cooling systems, including duct cleaning and air quality upgrades.
- Offers free tune‑ups, smart thermostat deals, and zero surprise overtime fees.
- Maintains elite responsiveness with on‑time arrival guarantee.
Culture + Values
100%
Satisfaction Guarantee
The company is committed to ensuring complete customer satisfaction, with a guarantee of 100% satisfaction.
- Built on the foundation of experience, trust, and reliability.
- Dedicated to improving skills through ongoing training and industry certifications.
- Every customer is their top priority.
- Accurate, up-front pricing with no overtime fees.
- Practice the values of honesty, integrity, and fair dealing.
- Vision is to be recognized by the community and the HVAC industry for their practices, standards, and ethics.
- Their men and women go the extra mile by giving maintenance tips and taking time to educate customers.