Senior Account Manager

Description

• Lead, develop, and inspire your team to deliver exceptional performance across all contractual obligations.
• Provide accurate and timely performance, financial, and compliance reports to senior leadership and clients.
• Identify and deliver cost savings and value-added opportunities for both Bellrock and the client.
• Support wider business initiatives, projects, and transformation programmes designed to improve delivery models, compliance, and client satisfaction.
• Ensure all statutory and non-statutory obligations are met and that governance processes are followed consistently.
• Take full ownership of contract P&L’s, ensuring financial targets, budgetary control, and accruals are effectively managed.
• Actively identify and pursue growth opportunities, including service expansion, cross-selling (particularly within smart engineering and sustainability), and new project support.
• Encourage professional growth and learning across the team through coaching, feedback, and development planning.
• Use data insights and trend analysis to improve service delivery and reduce operational inefficiencies.
• Contribute to strategic planning and decision-making discussions, offering insight based on operational performance and market trends.
• Build and maintain strong client relationships founded on trust, transparency, and collaboration.
• Promote positive health and safety behaviours, ensuring all team members understand and uphold HSE standards.
• Report directly to the Head of Operations, deputising as required in their absence.
• Support business resilience regarding new clients, new contracts, and expanding service scopes without disruption.
• Oversee financial reporting to clients, highlighting variances, opportunities, and risks, and ensuring transparency in all financial dealings.
• Develop strong relationships with internal stakeholders and the wider business to ensure smooth delivery and alignment with operational objectives.
• Represent the operations function in internal and external forums where required.
• Foster a culture of resilience and adaptability, ensuring the team can flex to support new growth opportunities and changing client needs.
• Champion continuous improvement and innovation to strengthen Bellrock's reputation for delivering smarter, technology-led property solutions.
• Maintain robust commercial awareness and ensure decisions align with Bellrock's financial and operational goals.
• Act as a visible leader who promotes open communication, accountability, and cross-functional teamwork.
• Drive efficiency through strong supply chain management, ensuring best value, compliance, and optimal performance across planned, reactive, quoted, and remedial works.
• Represent Bellrock in a professional manner, acting as an ambassador for our services and values.
• Use performance data and client feedback to propose improvements and innovations that enhance client value.
• Build a collaborative and high-performing culture focused on safety, innovation, and continuous improvement.
• Collaborate with peers to share best practice, streamline processes, and strengthen operational resilience across multiple contracts.

Requirements

• Qualifications: Facilities Management qualification or IWFM Level 4 (Level 5 desirable).
• Essential: Minimum 5 years' experience in multi-site facilities management with proven P&L accountability.
• The role requires a calm, proactive, and professional leader capable of balancing client expectations, commercial outcomes, and team performance.

Benefits

• Our culture: Bellrock is a people-driven, inclusive organisation that encourages diversity of thought, personal development, and continuous improvement. We help our colleagues "shine" by creating opportunities to learn and grow.

Training + Development

Interview process

Visa Sponsorship

Security clearance