Field Service Technician
Exodus Global
Provide on-site technical service, repairs, and training for hydraulic equipment.
11 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Superior, WI
Field
Company Size
130 Employees
Service Specialisms
Consulting
Project Management
Engineering
Design
Technical Services
Turnkey
General Contractor
Sector Specialisms
Scrap Recycling
Construction
Demolition
Role
What you would be doing
field support
equipment installation
troubleshooting
technical assistance
customer training
product feedback
- Serve as the lead technical point person for our products in the field
- Perform equipment installations, trouble shoot, diagnose, and perform equipment repairs on-site (mechanical, hydraulic, and welding repairs).
- Promptly resolve customer issues and maintain good communication channels between the customers and relevant functions within the organization
- Maintain and submit weekly expense reports as well as company credit card account
- Provide technical assistance for incoming service calls
- Provide sales and technical assistance for the Exodus product lines including accessories
- Coordinate with the customer for service trips
- Document issues in the Service Database
- Partner with the Inside Sales (and) External Sales teams to provide excellent service in all customer interactions
- Attend and participate in company sales meetings, training programs, trade shows, and conventions to further education and learning within the industry
- Follow-up with customers and other Exodus personnel as necessary regarding repair status
- Provide technical expertise to the customer on attachment applications, including travel to dealers/end user location on regular scheduled basis addressing service-related issues with products. Interpret technical repair and parts manuals and instruct service personnel in proper maintenance procedures. Follow up with correspondence regarding problems found.
- Communicate service and attachment performance information to Parts & Product Support, Engineering, and Manufacturing areas; daily communication and provide weekly trip reports to Product Support Manager
- Comply with all company policies and maintain a high level of integrity in all interactions within and outside of the company
- Promote good customer relations through technical support and field repair of attachments
- Perform technical and operator training
- Visit customers and dealers to help diagnose and repair machines
- Perform classroom and hands-on training for maintenance/repairs for up to 30 trainee
- Build strong relationship with customers and partner with engineering and product management in adapting company products to meet individual requirements and specifications
- Communicate repair instructions to customer and/or contract service personnel via on-site customer visits, telephone, text, or email.
- Act as the voice of the customer for machine improvement ideas and suggestions
What you bring
hydraulic tools
multimeter
microsoft office
associate degree
5 years
travel 80%
- Highly organized, self-motivated, and available for a high quantity of travel
- Ability to understand customer needs, marketing, and sales techniques
- A strong understanding of the technical diagnostic process
- Strong interpersonal and communication skills with the ability to train other
- Capable of light field welding
- Proper PPE required while at jobsite or performing repairs on-site
- Understands and enjoys serving customers/dealers and helping others succeed
- Excellent public speaking ability on highly technical subjects
- Resourceful and capable of making critical decisions
- Must be able to travel up to 80% of the time. This position requires extensive travel throughout assigned area of operation. Some overseas and Canadian travel is also required. (FST) is required to live in central location of assigned area but may occasionally travel outside of region as needed.
- Working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment
- Proficient with multi-meter, hydraulic pressure gauges and flow meters
- Microsoft Office applications and basic computer skills
- Associate’s degree, Hydraulic Certified or minimum of 5 years’ experience working on hydraulic mobile heavy equipment and attachments related to experience in lieu of a degree
- Ability to travel extensively (up to 80%)
- Minimum of 5 years’ experience working on hydraulic mobile heavy equipment and attachments
- Proficient use of electrical and hydraulic schematics
- Fluent in English (proficiency in Spanish desired)
- Prefer prior knowledge of principles and applications of hydraulic tools in the demolition, recycling, and construction industry.
- Book flights, lodging and car rentals for travel
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded in 2008
Company Origination
The company was established in 2008 as Exodus Machines in Superior, Wisconsin.
40% Revenue Surge
Record Growth
The company experienced a record 40% revenue increase in 2022, marking significant financial expansion.
$5M Investment
Capital Expansion
Over $5 million was invested in new equipment like robotic welding and CNC machining to scale production capabilities.
2023 Acquisition
Market Expansion
A key acquisition in 2023 established RockZone Americas, bringing European and South Korean rock-cutting technology to North America.
- The firm originally built wheeled material handlers before pivoting in 2014 toward hydraulic heavy‑equipment attachments.
- Today it encompasses brands including ShearCore (mobile/demolition shears), BladeCore (replacement blades), Connect Work Tools (breakers, grapples, pulverizers), OilQuick Americas (automatic coupler), and RockZone Americas (rock‑cutting and screening tools).
- Headquartered in Superior, WI, with additional facilities in Cleburne, TX and Bellefonte, PA, and operating from a nearly 90,000 sq ft manufacturing and warehouse complex expanded by 27,000 sq ft in 2023–24 after strong growth.
- Typical projects include supplying high‑performance shears, pulverizers, couplers and crushers to demolition, scrap recycling and construction operations across North America and export markets.
- Customer-centric innovation
- Collaboration and transparency
- Integrity and trust
- Excellence and accountability
- Continuous learning and growth
Net Zero by 2050
Emissions Target
Aims to achieve net zero emissions by a specific future year, reflecting a long-term commitment to climate action.
- Focus on reducing energy consumption and carbon footprint
- Promoting sustainable sourcing practices
- Integration of eco-friendly technologies in operations
40% Female Leadership
Gender Equality
The company demonstrates a strategic commitment to gender equality with 40% female representation in leadership roles, reflecting its dedication to fostering equitable representation at senior levels.
- Inclusive recruitment processes to ensure diverse talent pipeline
- Ongoing initiatives to support gender equity in the workplace
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio