Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer.
Participate in mandatory and voluntary overtime as needed.
Complete special assignments as needed in a timely manner.
Participate in voluntary and mandatory training opportunities.
Assist with floor training and/or shadowing opportunities when needed.
Requirements
microsoft office
sap
customer service
communication
multitasking
high school
Intermediate proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
Previous experience working for a utility company is a plus.
Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus.
High-level capacity for multitasking independently and on a computer.
Minimum of 1 year of experience in a customer service environment preferred.
Experience with SAP CRM and ECC systems a plus.
Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks.
Responsible time and attendance.
Exceptional organizational and time-management skills.
High School Diploma or equivalent
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment drug screening required
subject to substance abuse testing per ugi policies
medical marijuana use prohibited for safety-sensitive positions
Company
Overview
Dating back to 1882
Historical Milestone
Reflecting over a century of service and growth in the utility sector.
Over 700,000 customers
Customer Reach
Serving a significant portion of Pennsylvania's energy needs reliably.
Delivering natural gas and electricity services across Pennsylvania.
Operates in both residential and commercial sectors, ensuring reliable energy distribution.
Focused on maintaining infrastructure and expanding its reach to new regions.
Continually strives to enhance customer service and meet the evolving energy needs of communities.
Culture + Values
Safety First
Customer Focus
Integrity
Accountability
Excellence
Innovation
Sustainability
Environment + Sustainability
2050 Net Zero
GHG Emissions Target
Aiming to achieve net zero greenhouse gas emissions by the year 2050.
Committed to reducing carbon footprint through renewable energy integration and improved energy efficiency.
Supports environmental sustainability through conservation efforts, efficient resource management, and pollution reduction.
Investing in new technologies to reduce operational emissions.
Expanding renewable natural gas (RNG) and biogas projects.
Inclusion & Diversity
X% female employees
Gender diversity in overall workforce
Percentage of female employees across the organization reflects a commitment to gender balance.
Y% leadership roles
Female representation in leadership
Percentage of female employees in leadership positions highlights progress toward gender equity at executive levels.
Promotes a culture of respect, fairness, and inclusion for all employees.
Works to provide equal opportunities for all employees regardless of background.
Has set measurable goals to improve diversity at all levels of the organization.