Customer Care Representative I (Wilkes Barre, PA)

Description

• Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer.
• Participate in mandatory and voluntary overtime as needed.
• Complete special assignments as needed in a timely manner.
• Participate in voluntary and mandatory training opportunities.
• Assist with floor training and/or shadowing opportunities when needed.

Requirements

• Intermediate proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Previous experience working for a utility company is a plus.
• Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus.
• High-level capacity for multitasking independently and on a computer.
• Minimum of 1 year of experience in a customer service environment preferred.
• Experience with SAP CRM and ECC systems a plus.
• Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks.
• Responsible time and attendance.
• Exceptional organizational and time-management skills.
• High School Diploma or equivalent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance