Critical Facilities Control Room Operator

Description

• Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards.
• Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, escalate technical issues as needed, and document incident resolutions.
• Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations.
• Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives.
• Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement.

Requirements

• Flexibility to work rotating shifts including nights, weekends, and holidays
• Experience with ticketing systems and facility management software
• Knowledge of building automation systems (BAS) and HVAC
• Knowledge of Windows and basic network troubleshooting
• Familiarity with access control systems, fire safety systems, and security equipment
• Familiarity with preventive maintenance programs and CMMS platforms
• Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts
• Experience with monitoring tools and building management platforms
• Experience with mobile device management and remote monitoring capabilities
• Knowledge of energy management systems and sustainability practices
• Experience in commercial real estate facilities management
• Basic understanding of mechanical, electrical, and plumbing systems
• Experience in facilities operations, building systems, or network operations
• Previous experience in a 24/7 facilities operations environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance