Tenant Services & Communication: Deliver clear, timely updates to tenants and property management during outages and maintenance. Address after-hours service requests, coordinate planned activities, and maintain high professional customer service standards.
Incident Response & Troubleshooting: Respond rapidly to system alarms, outages, and tenant service requests. Support on-site teams, coordinate with vendors, escalate technical issues as needed, and document incident resolutions.
Building Systems Monitoring: Proactively monitor building automation systems (BAS), HVAC controls, and mechanical equipment using top industry platforms (Honeywell, Johnson Controls, Siemens). Ensure energy efficiency and resolve issues before they impact operations.
Facilities Operations Support: Oversee building access, security systems, and life safety equipment. Partner with security and property teams, assist with utility management, and support sustainability and vendor initiatives.
Process & Documentation Management: Maintain accurate system documentation, follow SOPs, update maintenance systems, contribute to best practices, and drive continuous improvement.
Requirements
bas
hvac
cmms
mdm
ems
mep
Flexibility to work rotating shifts including nights, weekends, and holidays
Experience with ticketing systems and facility management software
Knowledge of building automation systems (BAS) and HVAC
Knowledge of Windows and basic network troubleshooting
Familiarity with access control systems, fire safety systems, and security equipment
Familiarity with preventive maintenance programs and CMMS platforms
Ability to sit for extended periods, use computer equipment, and maintain focus during overnight shifts
Experience with monitoring tools and building management platforms
Experience with mobile device management and remote monitoring capabilities
Knowledge of energy management systems and sustainability practices
Experience in commercial real estate facilities management
Basic understanding of mechanical, electrical, and plumbing systems
Experience in facilities operations, building systems, or network operations
Previous experience in a 24/7 facilities operations environment
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.