Apex - Field Technician

Description

• Promoting the company's services
• Travel within radius of GDIs locations.
• Provide accurate measurements of doors and windows
• Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs
• Perform post-installation inspections
• Perform administrative tasks such as, but not limited to; scanning installer invoices into the system, scanning in copies of customer payments, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.
• Conducting routine inspection and provide accurate measurements of doors and windows
• Maintaining your technical and mechanical skills
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions
• Managing overtime on service calls with patience and not rushing the job.
• Coordinate required return visits; convey needed services, materials, and labor

Requirements

• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Ability to work independently and as a team.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• An Associate degree or technical certification in the industry.
• Valid Driver’s License and driving record acceptable to insurance company.
• Strong working knowledge of equipment and tools used in the industry.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance