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Techline Representative Job
Armstrong World Industries
Technical consultant providing technical support & sales assistance for ceiling systems
8d ago
$55,000 - $80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lancaster, PA
Office Full-Time
Company Size
3,600 Employees
Service Specialisms
Marketing
Human Resources
Information Technology
Finance
Legal/Sustainability
Customer Service
Inside Sales
Commercial Sales
Sector Specialisms
Commercial
Residential
Healthcare
Education
Government
Retail
Hospitality
Corporate
Role
What you would be doing
technical consulting
customer training
crm capture
blueprint review
web support
field support
- Providing technical expertise to our customers as a Technical Consultant with Techline group
- Participating in customer training as a subject matter expert
- Responding to inquiries on the use and navigation of the Armstrong website, including the operation of online technical tools
- Capturing technical inquires in CRM system
- Responding, answering, and handling technical customer inquiries via toll free number, emails and Live Chats
- Responding, answering, and handling Field Sales Technical inquiries
- Capable of reviewing customer blueprints and respond to request for product drawings resolution resulting in customer satisfaction
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
What you bring
technical certificate
associate degree
microsoft office
sap
salesforce
customer service
- Technical Certificate or equivalent experience in the building materials field
- Demonstrating ability to work effectively in a team environment
- Strong organization skills, effective listening, and problem-solving skills when responding to customer inquiries
- Strong communication skills, both written and verbal
- 1-3 years of customer service experience
- Proven computer skills, including Microsoft Office, SAP and Sales Force
- Strong analytical skills with proven technical or product knowledge
- Build deep product and construction knowledge.
- Knowledge and understanding of construction
- Associate degree
- Demonstrated ability to work effectively with a wide range of customers and teammates
- A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests.
- Gain exposure to CRM systems, blueprint analyst and product training.
- Collaborate with a supportive, skilled team.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1860
Year of establishment
The company traces its origins to 1860, marking over 160 years of evolution in the industry.
$1.3B Revenue
2023 annual revenue
The company generated $1.3 billion in revenue in 2023, reflecting its strong market presence.
2024 Acquisition
Expansion through acquisition
In 2024, the company acquired 3form, expanding its product portfolio in specialty ceilings and glass accents.
20 Facilities
Manufacturing presence
The company operates 20 manufacturing facilities across the Americas, supporting its diverse product range.
- The company designs, engineers and produces ceiling and wall solutions—from mineral fiber panels to glass‑fiber‑reinforced gypsum—for a range of environments.
- Its work spans commercial offices, schools, healthcare, and residential renovation projects, often enhancing acoustics, aesthetics and functional design.
- Products are grouped across Mineral Fiber and Architectural Specialties segments, highlighting its technical depth in both core and high‑design solutions.
- Headquartered in Lancaster, PA, Armstrong also maintains a research lab and a joint venture (WAVE) focused on suspension system innovation.
- An intriguing legacy detail: during WWII the company even produced cork sound insulation for submarines and airplane parts, showcasing its diverse manufacturing roots.
- To respect the dignity and inherent rights of the individual in all dealings with people.
- To maintain high moral and ethical standards and to reflect honesty, integrity, reliability and forthrightness in all relationships.
- To reflect the tenets of good taste and common courtesy in all attributes, words and deeds.
- To serve fairly and in proper balance the interests of all groups associated with the business—customers, stockholders, employees, suppliers, community neighbors, government and the general public.
- “Let the Buyer Have Faith” (guarantee of quality and trust)
30% Reduction
Scope 1 & 2 Emissions
Targets a 30% reduction in GHG emissions by 2030 compared to 2019 levels, aligning with the SBTi well-below-2°C scenario.
100% Renewable
Electricity by 2030
Aims to source 100% of electricity from renewable energy by 2030.
50% Reduction
Product Carbon Footprint
Seeks a 50% reduction in the carbon footprint of products by 2030 from 2019 baseline.
100% Chemical-Free
Products
Committed to 100% chemicals of concern-free products with verified transparency by 2030.
- Aims for a 20% reduction in water intensity of products by 2030 from 2019 baseline.
- Over 217 million sq ft of ceiling tiles diverted through recycling since 1999.
- Ultima panels offer 43% embodied carbon reduction versus standard products.
- Templok ceilings and Ultima panels designed to aid in operational and embodied carbon reduction.
- Named among America’s Greenest Companies 2025.
- Embed D&I into strategy with policies prioritizing equal opportunities and dedicated VP of Talent Sustainability & Acquisition.
- Offer regular training and engagement on diversity and inclusion topics across locations.
- Employee Resource Groups (AWARE, BOLD, EMERGE, AQUA) to support women, Black professionals, early-career talent, LGBTQ+ employees.
- Collect employee opinions via surveys, site assessments and ERGs.
- Build early-career pipelines through summer internships and professional development programs.
- Comprehensive benefits supporting physical, financial and mental health.
- No public gender-ratio or statistical breakdown available.
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