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QA Engineer
Schréder
QA Engineer handling warranty claims, product compliance, testing, and safety standards
9d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Rydalmere, New South Wales, Australia
Hybrid
Company Size
2,500 Employees
Service Specialisms
Smart City Solutions
Outdoor Lighting
Public Lighting
LED Lighting
Urban Mobility
Connected Solutions
Lighting Design
Energy Efficiency
Sector Specialisms
Smart Cities
Urban Lighting
Transit
Tunnel Lighting
Roadway Lighting
Bike & Pedestrian Paths
Bridges
Car Parks
Role
What you would be doing
warranty repair
returns inspection
fault analysis
test review
quality reporting
compliance review
- Coordinate the repair, rework, and refurbishment requirements for warranty replacements as required.
- Perform product returns inspection as required.
- Collaborate with the Aftersales team in terms of analysing warranty claims, approving warranty replacements, managing the return of faulty products for QA assessment and managing Fault Analysis.
- Coordinate with suppliers to arrange product credits and support root cause investigations and corresponding corrective actions.
- Manage the disposition of warranty returns.
- Where required, review and approve test reports.
- Maintain detailed records on quality systems and analyse field failure data for quality reporting, including failure type grouping and field failure rate monitoring.
- Review and approve quotes from electrical contractors for rectification works, including site removal and replacement of faulty products.
- Support compliance review of incoming goods and new products introduced to the market.
- Provide technical guidance to ensure product compliance with relevant standards and regulations.
- Coordinate and participate with the internal cross-functional team to identify root cause and implement corrective actions.
What you bring
electrical trade
bachelor's
iso 9001
as/nzs
testing tagging
qa experience
- Highly organised with the ability to manage multiple responsibilities and deadlines.
- Trade qualification (e.g., Electrical Fitter, Electrician, or Electrical Technician) may be considered with relevant experience.
- Strong analytical and documentation skills with the ability to manage data for quality, and compliance reporting.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
- Experience in product compliance, quality assurance, or after-sales/warranty processes within a technical or manufacturing environment.
- Knowledge of Australian and New Zealand standards for lighting or electrical products (e.g., AS/NZS standards).
- Understanding of ISO 9001 Quality Management System or similar frameworks.
- Certification in Testing & Tagging, Electrical Safety, or High Voltage Testing is advantageous.
- Excellent interpersonal skills with the ability to work across teams, suppliers, and service providers.
- Minimum 2 years’ experience in a QA, testing, or manufacturing role related to electrical or electronic products.
- Access to health and wellbeing programs
- Competitive salary and corporate discounts
- Ongoing training and development
- Additional leave and bonus
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Interview process
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Company
Overview
Founded in 1907
Year Established
The company was established in 1907 in Liège, Belgium, marking the beginning of its legacy in electrical equipment and outdoor lighting.
Operates in 70+ Countries
Global Presence
The company has expanded its reach to operate direct sales and manufacturing centers across 70+ countries worldwide.
Delivers 2M+ Lighting Points
Annual Output
Every year, the company provides over 2 million lighting points, showcasing its global impact in the lighting industry.
Awarded in 2024
Industry Recognition
The company achieved recognition by being named Entrepreneur of the Year® in Belgium in December 2024.
- It expanded early through international joint ventures and now operates direct sales and manufacturing centres across 70+ countries.
- Each year it delivers over 2 million lighting points worldwide, blending technical rigour with aesthetic design.
- Typical projects range from smart city streets and tunnels to sports venues, transport hubs and industrial sites.
- It has grown through strategic acquisitions—like Ligman Lighting USA and stake in Photinus—to diversify urban decorative and solar lighting.
- Its expertise spans bespoke luminaires, connected systems, photometry and turnkey design, installation and commissioning services.
- CARING FOR CUSTOMERS: We listen to our customers, anticipate their needs and put their challenges first. We are all accountable and aligned to deliver an extraordinary customer experience. We build long‑term relationships with our customers and never let them down.
- WORKING TOGETHER: We are all aligned to achieve the same purpose: we deliver on our promises together! We support each other to overcome challenges, we listen and understand the others’ perspective to come up with the best overall solution. Ultimately, when we work as a team, we win, learn and grow together.
- ENTREPRENEURSHIP: We are passionate about developing new business opportunities. We think and act like owners. We are persistent, embrace challenges, accept and manage the risk. We celebrate success and learn from failure.
- INNOVATION: Standing still is sliding backwards. We come up with new ideas and original, creative thinking for our products, services, business models and operations. We love to explore off the beaten tracks.
- RESPECT: We are mindful of our role and impact on our colleagues, customers, partners, citizens, communities and the planet. Schréder employees demonstrate respect in their interactions by valuing difference, being inclusive, and embracing diversity. Respect is the umbrella under which we lead the way to sustainable business.
- INTEGRITY: We always do things the right way, in full respect of the law and our code of conduct. It starts with every one of us; we are open, honest and accountable.
52.5% reduction
Scope 1 & 2 Emissions Target
Aim to reduce Scope 1 and 2 emissions by 52.5% by 2030, based on 2019 baseline.
90% circular sales
2030 Circular Lighting Ambition
Aim for 90% of product sales to be circular lighting solutions by 2030.
75/100 score
EcoVadis Gold Rating
EcoVadis awarded a Gold rating with a score of 75/100 in 2024, placing the company in the top 4% of global suppliers.
29% emissions cut
2023 Carbon Footprint Reduction
Achieved a 29% reduction in Scope 1 & 2 emissions and an 18% reduction in Scope 3 use-phase emissions compared to 2019.
- Target to reduce Scope 3 (use-phase) emissions by 27.5% by 2030.
- In 2024, achieved a 27% reduction in Scope 1 & 2 emissions and a 25% reduction in Scope 3 emissions compared to 2019.
- In 2024, 53% of products sold achieved 4 stars under the Circle Light Label, and 100% of new products earned 4 stars in 2023.
- Renewable electricity covers 60% of total electricity use at production sites in Spain, Australia, Portugal, and Hungary.
- Product use-phase emissions in 2023 totalled 5.19 Mt CO₂e, representing 98% of the company's total carbon footprint.
- Inclusion & diversity is one of the three strategic axes in ‘Together For Our Future’ sustainability strategy (alongside Planet and Community).
- 2023 report includes a dedicated section on Diversity, Equity & Inclusion under Together For Our People.
- 2023 EcoVadis assessment included 'Labour & Human Rights' criteria, under which Schréder improved social responsibility, health & safety practices.
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