Description

• Management and scheduling of all incoming referrals from Medical to Dental.
• Support effective tracking of quality measures.
• Works ASAP list daily to fill holes from last minute cancelations of the current and next day schedules for multiple providers.
• Coordination, tracking and follow up of all referrals to dental specialist, including scheduling the appointments.
• Develop patient education materials.
• Support patient access to community resources impacting social determinants of health.
• Coordination of Insurance benefits, eligibility, frequency limitations, procedure coverage, deductible, allowable, wait periods, copays and pt. financial responsibility for each treatment. The ability to understand this and articulate it to the pt. in a way the patient understands this. Communication with our DCB Dept. will be an important part of this duty.
• Appointment confirmation calls and procedure post-op calls.
• Tele-heath patient contact to support provider recommended behavior changes.
• Track biopsy lab orders and assure patient notification of results. Facilitate any needed referrals.
• Coordination, tracking and all follow up of outgoing Medical and BH referrals.
• Auditing charts to assure sealants are properly treatment planned, scheduled, and completed.
• Maintain social media presence for the dental site.

Requirements

• Able to work well with diverse groups of people.
• CDHC license preferred.
• Basic knowledge of general office procedures to include filing, copying, and faxing.
• Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
• Ability to take the initiative to resolve patient concerns and problems.
• Demonstrates knowledge of applicable FCCH patient-related forms and programs.
• 2 years of experience working as a Dental Assistant.
• Ability to work under the direction of a supervisor and follow instructions for work completion.
• Ability to use a multi-line telephone to schedule appointments.
• Knowledge of pre-certification requirements, procedures and documentation of third-party medical insurance payors or other patient healthcare funding programs.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to interact and communicate with people over the telephone.
• Skill in the use of personal computers and related software applications.
• Bi-lingual English/Spanish is strongly preferred.
• High School graduate or GED certificate.
• Knowledge of planning and scheduling processes.
• Ability to work on multiple tasks within established deadlines.
• Knowledge of patient dental Insurance
• Ability to communicate, educate, and motivate patients towards behavior change.
• Knowledge of dental procedure and cost.
• Ability to maintain quality, safety, and/or infection control standards.
• Ability to analyze and solve problems.

Benefits

• MINIMUM EDUCATION AND EXPERIENCE
• Treatment plan consultation and explanation, in detail either in person or over the phone.
• Community outreach and health fairs.

Training + Development

Interview process

Visa Sponsorship

Security clearance