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Customer Service Representative
Webco Manufacturing, Inc.
Provide exceptional customer service through phone, email, and in-person interactions.
14d ago
$50,000 - $60,000
Expert & Leadership (13+ years), Entry-level, Junior (1-3 years)
Full Time
Olathe, KS
Office Full-Time
Company Size
250 Employees
Service Specialisms
Fabrication
Machining
Manual Welding
Robotic Welding
Parts Assembly
Liquid Coating
Powder Coating
Quality Assurance
Sector Specialisms
Heavy Truck
Agriculture Equipment
Construction
Industrial Cooling
Aviation
Data Center
Energy
Role
What you would be doing
client interaction
data entry
data management
issue resolution
- Collaborate with the client team to maintain relationships with current clients.
- Provide clients with information and assist customers with inquiries
- Enter customer data into our database with precision and accuracy.
- Utilize computerized systems to manage customer information and update records.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
What you bring
excel
software
communication
interpersonal
customer service
- Work in a fast-paced environment and adapt to changing priorities.
- Experience with computerized systems and software.
- Excellent communication and interpersonal skills.
- Proven experience in a customer service or customer relations role
- Proficiency in data entry and excel.
- Olathe, KS 66062: Relocate before starting work (Required)
- Health insurance
- Flexible schedule
- Referral program
- Paid time off
- On-the-job training
- Professional development assistance
- Vision insurance
- Dental insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, required for employment.
Company
Overview
200,000 sq ft
Flagship Facility Expansion
Installed in 2013, showcases significant expansion efforts.
368,000 sq ft
Total Production Space
Demonstrates extensive production capabilities.
2005
Employee-Owned Year
Signifies transition to employee ownership.
2013, 2021, 2024
Expansion and Acquisitions Years
Marks strategic growth phases and capacity boosts.
- Started as a metal fabrication company and expanded into a multi-facility specialist.
- Operates CNC machining, robotic welding, coating, and assembly across a vertically integrated structure.
- ISO 9001:2015 certified, providing precision parts for rugged industries.
- Supplies three U.S. plants to heavy truck, construction, aviation, mining, cooling, energy, and data center sectors.
- Offers structural components, mower decks, enclosures, radiators, and specialized metal assemblies.
Fully Vested 6
Employee Ownership Timeline
Employees become fully vested in the company's Employee Stock Ownership Plan (ESOP) after 6 years with partial ownership after 2 years.
Quarterly Incentives
Workplace Compensation
Employees qualify for competitive pay, quarterly financial incentives, and merit-based pay increases.
Competitive Pay
Workforce Compensation
The company offers competitive salary structures with opportunities for overtime earnings and regular pay increases.
31 Fundamentals
Core Cultural Values
The company reinforces its culture with 31 key fundamentals that define its purpose, process, communication, and community focus.
- GIVE THE CUSTOMER WHAT THEY WANT, WHEN THEY WANT IT, & HOW THEY WANT IT
- Best‑in‑Class Benefits: 401k, Roth IRA, Employer‑Paid Life Insurance, Short & Long‑Term Disability
- Work‑Life Balance: Paid Time Off, Flexible Scheduling, Job Stability, Air‑Conditioned Professional Work Environment
- Professional Development: Weld Apprenticeship, Training & Growth Plans, Advancement Opportunities, Tuition Reimbursement
- Safety Focus
- Process Oriented (ISO 9001 facility, clean/lean, advanced manufacturing technology)
- Respect and Inclusion
- Clear Goals and Direction
- Team‑oriented culture (“Work on a Team that Cares”)
- Purpose, Process, Communication, Community (the 4 core values reinforced by 31 fundamentals)
- Fundamentals such as: Honor Commitments; Celebrate Success; Be Process‑Oriented; Take the Extra Time to Do Things Right the First Time; Be Proactive; Continuously Improve Everything You Do; Embrace Change; Be Punctual; 'Bring it' Every Day; Assume People Are Good, Fair, Honest
- Maintains an ISO 9001‑2015 certified quality system that integrates environmental performance objectives into manufacturing processes.
- Demonstrates commitment to sustainability objectives through leadership statements and R&D focus at TechCenter.
- Invests in technology and processes to minimize environmental impact using process management systems and automated detection methods.
- Employs non-destructive testing (ultrasonic, eddy current, radiographic) to reduce waste and ensure quality.
- Upgrades weld mills and modernizes facilities to enhance quality and resource efficiency.
- Monitors market demand, regulations, and new materials to support performance and compliance with environmental requirements.
3.6/5
Glassdoor Rating
Diversity & Inclusion rating based on 13 employee reviews.
2023
Negative Female Review
An anonymous review highlights poor conditions for females.
- No publicly available statements on DEI strategy, targets, or gender‑related statistics found on company website or LinkedIn
- One anonymous review highlights 'Poor conditions… FEMALES Beware!'
Articles
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