Director Agentic AI Solutions at Ppl Corporation in Providence, RI | Kablio

Role

Description

mlops

multi-agent

ai integration

governance

support ops

roadmap

Implement scalable deployment practices leveraging MLOps and cloud-native architectures.
Implement risk evaluation models for agent adoption and operational readiness.
Ensure reliability, security, and compliance across all agentic AI deployments.
Represent the organization in industry forums, conferences, and innovation councils.
Identify high-value use cases for multi-agent systems in customer service, grid operations, predictive maintenance, and energy optimization.
Apply a product management mindset to prioritize features, manage roadmaps, and ensure alignment with user needs and business goals.
Integrate off-the-shelf agentic AI capabilities from enterprise platforms (e.g., CRM, ERP, field service) with custom-built agents.
Architect and operationalize multi-agent frameworks leveraging LLMs, orchestration platforms, and autonomous reasoning engines.
Define success metrics, adoption targets, and ROI for agentic AI initiatives.
Stay ahead of GenAI, agentic frameworks (LangChain, AutoGen, CrewAI), and orchestration trends.
Create governance frameworks for agent behavior, safety, and compliance with regulatory and ethical standards.
Drive end-to-end lifecycle: ideation → prototyping → productionalization → ongoing support.
Regularly share the business value and impact of AI initiatives with senior leadership through Monthly Business Reviews (MBRs) and other forums.
Establish robust support models for production systems, including monitoring, incident response, and continuous improvement.
Develop and own the enterprise Agentic AI roadmap, aligning innovation with business priorities and digital transformation goals.
Collaborate with business units to ensure solutions deliver tangible value and user satisfaction.
Partner with executive leadership to translate emerging AI capabilities into measurable business outcomes.

Requirements

aws

mlops

genai

python

leadership

phd

Experience with cloud-based AI and analytics platforms (e.g., AWS, Azure, Databricks, Snowflake etc)
Familiarity with customer service AI, predictive maintenance, and intelligent automation.
Experience with MLOps, vector databases, and retrieval-augmented generation (RAG).
Utilities industry experience, especially within Electric and Gas Transmission and Distribution
Ability to resolve complex issues independently and escalate to management as needed.
Initiative and passion for finding solutions to ambiguous problems and ability to work in difficult situations and across organizational boundaries.
Solid understanding and experience in deploying on GenAI, Data Science and Machine Learning models
Excellent communication, stakeholder management, and strategic thinking skills.
10+ years of experience in AI/ML, with at least 3 years in leadership roles focused on autonomous systems or multi-agent architectures.
Strong grasp of enterprise architecture, cloud platforms (Azure, AWS, GCP), and API ecosystems.
Proven experience deploying agentic or orchestrated AI systems in production environments.
Knowledge of GenAI safety, interpretability, and alignment techniques.
Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field; PhD preferred.
Experience establishing metrics/key performance indicators to measure business impact
Author thought leadership content and evangelize responsible AI adoption.
Deep understanding of statistical modeling, machine learning, data mining, and big data technologies (e.g., Hadoop, Spark) Proficiency in programming languages such as Python, R
Ability to align IT transformation initiatives with the overall business strategy.
Deep understanding of LLMs, reinforcement learning, agent frameworks (e.g., LangChain, AutoGen, CrewAI), and orchestration tools.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1920

Year of Incorporation

The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.

$14 billion invested

Infrastructure Investment

Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.

$7–8 billion annual revenue

Financial Performance

The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.

50 J.D. Power awards

Customer Satisfaction Recognition

Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.

Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.

Culture + Values

Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.

70% and 80% Reduction

CO2 and GHG Emissions Targets

Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.

$20B Investment

Infrastructure Modernization

Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.

$2.4B Improvements

Infrastructure Completed 2023

Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.

Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.

Inclusion & Diversity

Top 1 utility

ESG & workforce diversity ranking

Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.

100% DEI score

Disability Equality Index

Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.

100+ students supported

Day-in-the-Life program

Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.

Annual conference held

Diverse business partnerships

Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.

Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.

Articles

About PPL Corporation

Careers at PPL

PPL Projects

Role

Description

mlops

multi-agent

ai integration

governance

support ops

roadmap

Implement scalable deployment practices leveraging MLOps and cloud-native architectures.
Implement risk evaluation models for agent adoption and operational readiness.
Ensure reliability, security, and compliance across all agentic AI deployments.
Represent the organization in industry forums, conferences, and innovation councils.
Identify high-value use cases for multi-agent systems in customer service, grid operations, predictive maintenance, and energy optimization.
Apply a product management mindset to prioritize features, manage roadmaps, and ensure alignment with user needs and business goals.
Integrate off-the-shelf agentic AI capabilities from enterprise platforms (e.g., CRM, ERP, field service) with custom-built agents.
Architect and operationalize multi-agent frameworks leveraging LLMs, orchestration platforms, and autonomous reasoning engines.
Define success metrics, adoption targets, and ROI for agentic AI initiatives.
Stay ahead of GenAI, agentic frameworks (LangChain, AutoGen, CrewAI), and orchestration trends.
Create governance frameworks for agent behavior, safety, and compliance with regulatory and ethical standards.
Drive end-to-end lifecycle: ideation → prototyping → productionalization → ongoing support.
Regularly share the business value and impact of AI initiatives with senior leadership through Monthly Business Reviews (MBRs) and other forums.
Establish robust support models for production systems, including monitoring, incident response, and continuous improvement.
Develop and own the enterprise Agentic AI roadmap, aligning innovation with business priorities and digital transformation goals.
Collaborate with business units to ensure solutions deliver tangible value and user satisfaction.
Partner with executive leadership to translate emerging AI capabilities into measurable business outcomes.

Requirements

aws

mlops

genai

python

leadership

phd

Experience with cloud-based AI and analytics platforms (e.g., AWS, Azure, Databricks, Snowflake etc)
Familiarity with customer service AI, predictive maintenance, and intelligent automation.
Experience with MLOps, vector databases, and retrieval-augmented generation (RAG).
Utilities industry experience, especially within Electric and Gas Transmission and Distribution
Ability to resolve complex issues independently and escalate to management as needed.
Initiative and passion for finding solutions to ambiguous problems and ability to work in difficult situations and across organizational boundaries.
Solid understanding and experience in deploying on GenAI, Data Science and Machine Learning models
Excellent communication, stakeholder management, and strategic thinking skills.
10+ years of experience in AI/ML, with at least 3 years in leadership roles focused on autonomous systems or multi-agent architectures.
Strong grasp of enterprise architecture, cloud platforms (Azure, AWS, GCP), and API ecosystems.
Proven experience deploying agentic or orchestrated AI systems in production environments.
Knowledge of GenAI safety, interpretability, and alignment techniques.
Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field; PhD preferred.
Experience establishing metrics/key performance indicators to measure business impact
Author thought leadership content and evangelize responsible AI adoption.
Deep understanding of statistical modeling, machine learning, data mining, and big data technologies (e.g., Hadoop, Spark) Proficiency in programming languages such as Python, R
Ability to align IT transformation initiatives with the overall business strategy.
Deep understanding of LLMs, reinforcement learning, agent frameworks (e.g., LangChain, AutoGen, CrewAI), and orchestration tools.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1920

Year of Incorporation

The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.

$14 billion invested

Infrastructure Investment

Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.

$7–8 billion annual revenue

Financial Performance

The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.

50 J.D. Power awards

Customer Satisfaction Recognition

Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.

Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.

Culture + Values

Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.

70% and 80% Reduction

CO2 and GHG Emissions Targets

Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.

$20B Investment

Infrastructure Modernization

Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.

$2.4B Improvements

Infrastructure Completed 2023

Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.

Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.

Inclusion & Diversity

Top 1 utility

ESG & workforce diversity ranking

Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.

100% DEI score

Disability Equality Index

Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.

100+ students supported

Day-in-the-Life program

Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.

Annual conference held

Diverse business partnerships

Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.

Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.

Articles

About PPL Corporation

Careers at PPL

PPL Projects