Houseperson

Description

HGV is hiring team members who are passionate about creating lasting vacation memories for owners and guests at our resort properties. The role supports Room Attendants by ensuring guest rooms meet high standards upon arrival, and includes interacting with guests to deliver extra items to rooms.

The role involves providing excellent service to guests and owners, promptly addressing inquiries, delivering information about resort services and local attractions, and maintaining room cleanliness by replacing linens, towels, and supplies. Team members also transport clean and dirty linen, keep work carts organized, inspect rooms for stains or damage, and report maintenance issues. The job requires flexibility to handle spontaneous guest demands in a fast‑paced environment.

• Provide excellent service to guests and owners
• Promptly assist guest inquiries while following brand standards
• Deliver information on resort services, activities, and local attractions
• Replace used linens, towels, and supplies with clean items
• Transport clean and dirty linen between operations and buildings
• Maintain organized work carts and stations
• Ensure delivered items are clean and functional
• Inspect rooms for stains, damage, or wear and report issues
• Replenish linen and guest amenities as needed
• Identify and report maintenance issues in public areas or rooms

Requirements

All U.S. hourly team members not represented by a labor organization are eligible. HGV is an equal‑opportunity employer that values diversity and provides accommodations for individuals with disabilities throughout the hiring process and employment.

• Adapt to a fast‑paced, sometimes stressful environment with spontaneous guest demands
• Effective verbal and written communication in English
• Physically capable of ladder work, moving furniture, operating cleaning equipment, and tolerating chemicals, humidity, heat/cold, dust, and noise
• Valid Diver's License
• Hospitality industry experience (preferred)

Benefits

Employees benefit from competitive compensation, daily pay options, discounted hotel rates, retirement and stock purchase programs, generous paid time off, recognition and tuition reimbursement, as well as ample learning and advancement opportunities.

HGV has earned four out of five stars for work‑life balance, is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families, and values the loyalty of its owners, members, and guests.

• Competitive hourly base pay and positive team environment
• Daily pay option (earnings available before payday)
• Discounted hotel rates worldwide
• 401(k) with company match
• Employee stock purchase program
• Generous paid time off and sick leave
• Recognition programs and rewards
• Tuition reimbursement
• Learning and career advancement opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance