Community Manager

Description

• Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards.
• Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards.
• Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation.
• Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up-to-date.
• Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff.
• Some travel to related property sites or training and conferences may be required.
• Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner.
• Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs.
• Develop and implement strategies to market the property, including advertising, outreach, and community involvement.
• Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines.
• Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements.
• Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations.
• Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff.
• Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs.
• Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.
• Coordinate tenant activities, events, and community-building initiatives.
• Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies.
• Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns.
• Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices.
• Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively.
• Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs.
• Conduct performance evaluations for staff, providing feedback and setting goals for improvement.
• Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs.
• Work to maintain high occupancy rates and manage waiting lists for available units.
• Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained.
• Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications.
• Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed.
• Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.

Requirements

• At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders.
• Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements.
• Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines.
• Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM, CMH, CMHC (either one is required),
• Bilingual skills (English/Spanish) are a plus.
• Bachelor’s degree in business administration, property management, or related field (or equivalent experience).
• Experience managing teams, providing leadership and support to staff.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
• Onsite office and community environment, with occasional visits to external offices or agencies.
• Ability to manage budgets, track expenses, and generate financial reports.
• Compliance with EIV, Tax Credit Software and TRACS

Benefits

• Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance