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Assistant Community Manager
Lyon Living
Assist the Property Director in managing apartment property operations, supporting leasing, marketing, and resident relations.
16d ago
$24 - $26
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Goleta, CA
Onsite
Company Size
207 Employees
Service Specialisms
Property Development
Project Management
Construction Services
Design
Architecture
Sector Specialisms
Real Estate
Hotels
Resorts
Restaurants
Property Management
Asset Management
Pre-Entitlement & Development
Construction Management
Role
What you would be doing
application processing
rental processing
lease renewal
safety audits
insurance compliance
correspondence documentation
- Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
- Effectively explains all lease documentation, community rules and community policies to new and current residents.
- Provide customer service in a manner consistent with the company’s mission.
- Communicate any unsafe or unacceptable conditions on the property to the service team staff.
- Accurately process and enter all rental activity into the computer software, including move-in, move-out.
- Prepare and administers the monthly lease renewal and resident retention programs.
- Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
- Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
- Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
- Document correspondence with residents and future residents.
- Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
- Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
- Supports Property Director upon request with overall management of property operations.
- Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
- Assist with coordination and planning of special events, resident functions and resident relations activities.
- Assists with ordering office supplies as needed.
- Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
- Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.
- Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
- Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
- Prepare and maintain accurate and current resident files and demographics.
- Receive and document resident requests for maintenance service and communicate requests to service team staff.
- Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
- Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
What you bring
real page
microsoft office
legal
problem solving
bachelor’s
math
- Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
- Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
- Intermediate to advanced levels of experience in financial law and apartment management law. Understand and comply with all federal and state labor and housing laws.
- Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
- Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
- Possess the ability to respond to common inquiries or requests from service providers and co- workers in various departments.
- Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
- Excellent customer service, organizational and communication skills, both written and verbal.
- Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
- Intermediate to advance level of mathematics and calculator skills.
- Intermediate to advanced levels of experience with accounting and/or mathematical functions.
- Employee Referral Bonuses
- Employee Housing Discounts
- Education Reimbursements
- 401K Matching
- Medical/Dental/Vision Plans/FSA/HSA
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment background check
- pre-employment drug screening
Company
Overview
1989 Founded
Year of establishment
Operates as a legacy-driven real estate developer and operator.
2,000+ Units
Under development
Currently building over 2,000 apartment units across various projects.
- Headquartered in Newport Beach, CA, with assets spanning California, Colorado, Florida, Idaho, Montana and Nevada.
- Works as its own general contractor—currently building over 2,000 apartment units—handling pre‑construction through onsite delivery.
- Develops mid‑ and high‑rise, wrap, podium and mixed‑use multifamily communities, plus hotels, resorts, retail spaces, corporate housing, custom homes and golf courses.
- Revenue appears solid though privately held; no public financials, but managing large‑scale construction suggests strong capital backing.
- Blends property acquisition, capital renovation, construction and ongoing operations under one roof for cohesive lifecycle delivery.
- Distinguishes itself by operating food & beverage, fitness and pet services onsite, alongside 24/7 community management teams.
- Built a reputation for thoughtful design, innovative branded communities and immersive resident experiences.
- Unusual fact: the in‑house build‑and‑manage model has enabled rapid expansion—over 2,000 units under development without outsourcing major trades.
- We are committed to delivering the best customer service and experience with every interaction with our residents, guests, investors, partners, vendors, and most importantly, EACH OTHER.
- We build genuine connections with one another because we believe in making people feel appreciated and valued.
- We are passionate about what we do and understand that we are greater than the sum of our parts. Think, 1+1=3.
- CHALLENGE THE EXPECTED
- EMBRACE THE UNEXPECTED
- SEIZE THE MOMENT
- LEAD WITH KINDNESS
- No publicly stated net zero target or carbon reduction goals located on official site or LinkedIn.
- No data-driven metrics or environmental strategy details available.
- No publicly stated DEI strategy, gender statistics, or outcomes located on official site or LinkedIn.
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