Sales & Service Technician I
Frontier Internet
Install, maintain, and service copper/fiber telecom equipment for business customers.
7 days ago ago
$36
Entry-level, Junior (1-3 years)
Full Time
Quarryville, PA
Field
Company Size
12,800 Employees
Service Specialisms
Internet Services
Fiber Optic Networks
Telecommunications
Broadband Solutions
Customer Support
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Government
Energy
Infrastructure
Transport
Role
What you would be doing
equipment installation
voice/data
cable splicing
test equipment
safety inspections
customer review
- Learn the installation/operation of new and existing equipment.
- Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.
- Comply with Company vehicle usage and fleet policies.
- Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
- Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) all associated equipment and service drops (aerial/buried).
- Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.
- Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.
- Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.
- Performs work and uses hand tools at ground level and aloft on ladders, poles and buckets.
- Aid and assist other department and contractors as needed.
- Work on Centrex and small business systems (leased and customer owned), circuits, complex wiring and software.
- Proactively inform your manager/supervisor of competitive and economic activities in your local market area
- Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.
- Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.
- Report need for vehicle repair or service and schedule when required and/or prescribed.
- Support and actively participate in promotion of Company products and services.
- Read and interpret service orders, trouble tickets, circuit diagrams and schematics.
- Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.
What you bring
pole climbing
ip networking
pc hardware
high school
3 years
driver's license
- Ability to differentiate colors and alarm lights of various magnitudes.
- Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc).
- Must possess pole climbing certification or have the ability to successfully complete certification.
- Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs.
- Demonstrate effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers.
- Must be able to work outside in extreme conditions including inclement weather.
- Strong preference to reside within 35 miles of the reporting location for which the employee is assigned
- Successful completion of at least 2 years post high school training in a related field i.e. electronics, data, or telecommunications is desired.
- Experience using personal computers, installing software programs and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.
- IP networking
- High School diploma or equivalent required
- Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.
- Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.
- Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment and test sets.
- PC Hardware
- Ability to work independently and in a team environment.
- Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis.
- Ability to prioritize and manage time effectively to meet customer expectations.
- Must be able to work in confined spaces as well as isolated areas.
- Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.
- Ability to work assigned hours on a regular scheduled tour. Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays.
- Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.
- Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.
- Minimum 3 years outside plant experience including line work, cable splicing of copper cable and/or fiber optic cable and station installation.
- Must be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks.
- Must be able to operate a motor vehicle and possess a valid driver’s license. Maybe required to possess a CDL. Must have the ability to operate or learn to operate a standard shift vehicle.
- HSI or broadband connectivity
- E-mail delivery
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided.
Information not given or found
Company
Overview
Over 20 years
Operational History
The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.
- Specializes in delivering service to underserved and rural areas where connectivity options are limited.
- Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
- Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
- Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
- In addition to high-speed internet, the company offers bundled services including voice and TV packages.
- One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.
- “Hold your expertise lightly.” (Humility)
- “Seek first to understand.” (Curiosity)
- “Feedback makes us better!” (Constructive Feedback, Not Criticism)
- “I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
- “Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
- “Be your best self.” (Empowerment & Autonomy)
- “Assume generous intent and apply grace.” (Engage with Empathy)
- “Be intentional; move out and make something.” (Bias for Action)
2M Customers
Fiber Customers Reached
Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.
~1.3M Passings
Fiber Passings Added
Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.
- Published greenhouse gas emissions baseline in 2023 to inform future reductions
- Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
- Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
- Fiber technology cited as inherently more energy-efficient than copper alternatives
#1 Rank
Diversity Ranking
Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.
- Committed to making DE&I “part of the company’s DNA”, not just rhetoric
- Leaders reflect workforce; workforce reflects customer base
- Every teammate valued and treated equitably in rewards, promotions, pay
- Inclusion defined as enabling employees to bring their ‘whole true self’ to work
- Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
- Gender representation unspecified–no public numeric breakdown available
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