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Dispatch Coordinator
Dynaten Corporation
Coordinate service dispatch, scheduling, purchasing, and customer communications.
7d ago
Junior (1-3 years)
Full Time
Fort Worth, TX
Office Full-Time
Company Size
500 Employees
Service Specialisms
HVAC maintenance, repair, and replacement
Plumbing system repair, replacement, and design
Leaks locate and repair services
HVAC system design
Computer room and data center cooling systems
Water Cooled Chillers
Boilers
Drain Service
Sector Specialisms
Commercial
Industrial
Role
What you would be doing
microsoft office
material purchasing
fieldpoint scheduling
dispatch coordination
service management
process improvement
- Utilization of the Microsoft Office Suite as an effective tool.
- Coordinate the purchasing of any materials needed based on the requirements of the work to be performed.
- Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met.
- Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently.
- Serve as additional back up to the other members of the Customer Experience team as needed.
- Focus on delivering precise and correct information to customers.
- Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery.
- Be the first line of communication for the Service Department as it relates to inbound/outbound calls
- Entering in new Service Calls into Service Management system.
- Ensure timely scheduling based on both customer and technician availability.
- Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term.
What you bring
organized
3+ years
scheduling
dispatching
communication
teamwork
- Be well organized in your approach to both day to day and longer-term work duties.
- Candidate will have minimum experience of 3 years scheduling/dispatching experience.
- Exhibit sound judgement related to customer communication, management, and team operations.
- Be a master communicator.
- Maintains a professional demeanor and always interacts professionally in all methods of contact.
- Ability to work in and contribute to a collaborative team environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
1980s Founded
Company Origin
The company was established in the 1980s, marking the beginning of its journey as a trusted leader in electrical and mechanical construction.
- Has a rich history of delivering complex projects in diverse sectors, from energy to infrastructure.
- Known for expertise in large-scale, multi-disciplinary projects.
- Serves a broad range of industries.
- Specializes in integrated solutions across industrial, commercial, and utility sectors.
- Portfolio spans critical sectors such as energy, utilities, and large-scale infrastructure projects.
- Recognized for commitment to safety, quality, and efficiency on every project.
- Known for capacity to manage complex, fast-paced projects with precision and reliability.
- Integrity in everything we do
- Customer-focused service
- Teamwork and collaboration
- Continuous improvement
- Safety as a top priority
2030 Net-Zero
Carbon Footprint Goal
DynaTen is committed to achieving a net-zero carbon footprint by 2030 through strategic sustainability initiatives.
- Strong commitment to environmental sustainability.
- Focus on energy efficiency and reducing environmental impact through projects.
- Implement sustainable building practices and eco-friendly technologies in projects.
- The company focuses on building an inclusive workplace that fosters collaboration.
- They are committed to hiring a diverse workforce, though specific gender-related statistics are not publicly available.
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