Case Manager

Description

• Respond in a timely manner in all aspects of communication with team members, participants, and partners
• Maintain and execute confidential information according to HIPAA standards
• Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients
• Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability
• Adhere to documentation standards set forth by the program contract and LA Family Housing policiesProvide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households
• Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles
• Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness
• Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units
• Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required
• Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings
• Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc.
• Assist with referrals and linkage to eviction prevention and fair housing resources
• Participate in the agency's internship program and provide mentoring/coaching to new team members as needed
• In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goalsMaintain accurate and current client files with all required documents and data in agency records and electronic databases
• Participate in case conferences, staff meetings, and community meetings as required
• Advocate on behalf of clients to address issues and barriers between landlords and participants

Requirements

• Obtain and maintain CPR/First Aid Certification
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs
• Ability to work a flexible work schedule, including evenings and weekends as needed
• At least one (1) year of work history and relevant transferrable skills
• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field
• Strong advocacy, conflict resolution, and time management skills
• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred
• Regular and prompt attendance in the office is required at all times
• Bilingual proficiency in Spanish/English is preferred but not required
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team
• Must have and maintain a valid California Driver's License and auto insurance in good standing
• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude
• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to work a 9/80 work schedule
• Travel is a regular duty for this position and is required 70% of the time

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance