Build and grow the service business in an emerging market; identifying opportunities, nurturing customer relationships, and supporting business development.
Lead, coach, and develop service team members to meet productivity, quality, and financial targets.
Respond quickly and professionally to customer issues, ensuring strong relationships and protecting repeat business.
Ensure adherence to industry regulations, safety requirements, and company policies while staying current on evolving tools, standards, and best practices.
Implement corporate service processes, KPIs, and incentives to drive consistency and accountability.
Foster a culture of urgency, ownership, and problem-solving, removing obstacles that slow technicians or impact customer experience.
Train new employees on company procedures, safety standards, and service expectations.
Requirements
bachelor's
customer service
service management
entrepreneurial
relationship building
technical background
Strong ability to build new relationships with potential customers.
HSA and FSA
Bachelor's degree in business administration or related field
Excellent customer service and communication skills
Knowledge of service management principles, processes, and best practices
Entrepreneurial mindset with a willingness to travel heavily.
Proven experience in service management, preferably in a similar industry or environment
Technical background or familiarity with service-oriented industries is a plus.
Benefits
10 Paid Holidays
401(k) Company Match
Employee Assistance Program (EAP)
Health, Dental, and Vision Insurance
Company-Paid Life Insurance Policy
Disability & Occupational Accident Insurance
World-class paid training program for you to learn the skills for long term career success.
Flexible Time Off
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2000s Founded
Year Established
The company was established in the early 2000s, marking the beginning of its growth into a leading firm.
The company specializes in providing end-to-end services, from design to execution, across multiple sectors.
With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives.
OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems.
The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs.
Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.
Culture + Values
Customer Commitment: We strive to exceed our customers' expectations and deliver outstanding service.
Integrity: We act with honesty and integrity in all our actions and relationships.
Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
Innovation: We embrace innovation and continuous improvement to create value for our customers.
Excellence: We pursue excellence in everything we do, holding ourselves to the highest standards of quality and performance.
Environment + Sustainability
Net Zero 2030
Carbon Emissions Target
The commitment to achieve net zero carbon emissions by a specific date.
Implemented energy-efficient technologies across operations.
Reduced waste through a comprehensive recycling program.
Integrated sustainability into every aspect of business strategy.
Inclusion & Diversity
Creates a diverse and inclusive workplace as a strategic focus.
Supports initiatives that promote gender equality and inclusive leadership.
Tracks and reports gender diversity, aiming for gender balance across teams.