Emerging Market Service Manager

Description

• Build and grow the service business in an emerging market; identifying opportunities, nurturing customer relationships, and supporting business development.
• Lead, coach, and develop service team members to meet productivity, quality, and financial targets.
• Respond quickly and professionally to customer issues, ensuring strong relationships and protecting repeat business.
• Ensure adherence to industry regulations, safety requirements, and company policies while staying current on evolving tools, standards, and best practices.
• Implement corporate service processes, KPIs, and incentives to drive consistency and accountability.
• Foster a culture of urgency, ownership, and problem-solving, removing obstacles that slow technicians or impact customer experience.
• Train new employees on company procedures, safety standards, and service expectations.

Requirements

• Strong ability to build new relationships with potential customers.
• HSA and FSA
• Bachelor's degree in business administration or related field
• Excellent customer service and communication skills
• Knowledge of service management principles, processes, and best practices
• Entrepreneurial mindset with a willingness to travel heavily.
• Proven experience in service management, preferably in a similar industry or environment
• Technical background or familiarity with service-oriented industries is a plus.

Benefits

• 10 Paid Holidays
• 401(k) Company Match
• Employee Assistance Program (EAP)
• Health, Dental, and Vision Insurance
• Company-Paid Life Insurance Policy
• Disability & Occupational Accident Insurance
• World-class paid training program for you to learn the skills for long term career success.
• Flexible Time Off

Training + Development

Interview process

Visa Sponsorship

Security clearance