Jr. Engineer IT – End User Services

Description

• To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Providing technical support across the company (this may be in person or over the phone)
• Monitoring and maintaining computer systems and networks
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Setting up accounts for new users
• Responding in a timely manner to service issues and requests

Requirements

• Hands on different Client Operating Systems like Microsoft windows 10, 11. Linux etc.
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews
• A keen eye for detail
• Quick learner and self – motivated
• Good communication skills both verbal and written
• Strong interpersonal and communication skills
• An ability to stick to strict deadlines
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Compliance to IT Management processes & procedures
• Good Understanding on Networking concepts like LAN,WAN etc
• Problem-solving skills
• MSCE Certification
• ITIL certification

Benefits

• Time to Own

Training + Development

Interview process

Visa Sponsorship

Security clearance