Renuity
Provides smart home solutions to enhance comfort, convenience, and efficiency.
Lead call center reps to set appointments, coach staff, and ensure performance targets.
1 days ago
$58,000 - $73,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Landover, Maryland, United States
Field
Company Size
51 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Bathroom Renovations
Window Replacement
Garage Coatings
Closet Systems
Cabinet Refacing
Roof Replacement
Storage Systems
Role
Description
five9 monitoring
lead flow
campaign optimization
team coaching
recruitment
appointment setting
In this position you will lead a team focused on setting qualified appointments that fuel our sales pipeline. You will manage daily call volume, coach representatives, and ensure top‑tier customer interactions, overseeing hiring, training, and campaign optimization to build a high‑performance call‑center environment.
- Lead and coach inbound/outbound call center representatives
- Monitor lead flow and campaign performance to boost productivity
- Conduct interviews, onboarding, and ongoing training for the team
- Communicate promotional offers clearly and accurately
- Monitor Five9 system and team metrics to meet performance targets
- Support team members in achieving daily appointment goals
- Foster a positive and collaborative team culture
Requirements
five9
crm
microsoft office
2+ years
leadership
customer‑first
- 2+ years in call center, customer service, or inside sales (supervisory experience preferred)
- Proven ability to lead and coach high‑performing teams
- Experience with Five9 or similar call center platforms
- Strong organizational and time‑management skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and CRM systems
- Strong communicators with a customer‑first mindset
- Adaptable professionals who embrace feedback and growth
Benefits
The Call Center Supervisor role offers a competitive base salary of $58,000 plus up to $15,000 in performance‑based bonuses tied to individual and team goals.
This is a full‑time, on‑site position in Landover, MD, with standard weekday hours and occasional evening or weekend support as business needs require.
- Competitive base salary + performance bonuses
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Career development and advancement opportunities
- Collaborative team culture with strong leadership support
- Opportunity to grow with a fast‑growing home improvement brand
- Competitive salary and performance incentives
- Comprehensive benefits (medical, dental, vision)
- Consistent schedules and work‑life balance
- Career growth in a rapidly expanding company
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Numerical Data
Example Figure
Example description of the numerical data.
- Founded with a vision to revolutionize home automation and smart technology.
- Renuity offers integrated smart solutions for both residential and commercial spaces.
- Their solutions optimize energy use, increase convenience, and improve overall quality of life.
- Focused on creating innovative home experiences with cutting-edge technology and design.
- Has a strong presence in the energy and utilities sectors, providing sustainable solutions.
- Specializes in creating custom home automation systems tailored to each client's needs.
- The company is dedicated to making homes smarter, more efficient, and more secure.
- Uses advanced technologies like AI and IoT to enhance user control and energy management.
- Their smart home solutions have been implemented in numerous high-profile projects.
Culture + Values
- Teamwork is at the heart of everything we do.
- We bring together the diverse talents of our employees to overcome any challenge.
- We’re not afraid to take smart risks—finding new ways to better serve our customers.
- We treat everyone fairly—from customers to partners to employees.
- We encourage everyone to take ownership of their work and enjoy the results achieved.
Environment + Sustainability
20× stronger
Coating Strength
Commercial epoxy floor coating formula ensures durability and longevity, minimizing environmental impact through reduced waste.
- Our floor coatings are made in the USA using sustainable materials.
- Our professional installation services come with a lifetime warranty, reducing the need for replacements and cutting down on material consumption.
- Our energy-efficient window replacements feature ENERGY STAR certified Low-E glass and multicavity frames, helping to lower heating and cooling demands.
Inclusion & Diversity
2023‑2024
Great Place to Work Certification
The company has been certified as a Great Place to Work for the years 2023-2024, reflecting its commitment to fostering an inclusive and positive workplace culture.
- Committed to equal opportunity—welcoming candidates from all backgrounds.
- Provides accommodations under the ADA or similar laws during application and employment.
- No publicly disclosed gender ratio or specific gender‑based targets.