Service Manager - Vitruvian West

Description

• Complete and or manage all community common area and resident service requests.
• Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
• Monitor batteries for smart locks and proactively replace as necessary.
• Manage vacant apartment turn schedules.
• Manage equipment warranties and required follow-up.
• Approve time records and requests for time off as needed based on supervisory status.
• Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
• Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
• Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
• Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
• Lead, direct, and supervise the service team in their day-to-day functions if applicable.
• Provide superior customer service to internal and external customers.
• Manage execution of emergency repairs from within service team or from third-party service vendor.
• Perform pre and post move out inspections, documenting and taking/attaching photos of unit condition.
• Manage and oversee pest control for all units holding third-party vendor accountable.
• Manage ROI installations to include administrative prep, vendor coordination, etc.
• Provide inspections to all fitness equipment to ensure safe operation.
• Complete Cap Labor forms.
• Comply with all Company policies and procedures related to employment.
• Review and approve Kronos timekeeping records for the direct reports at the community.
• Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
• Manage pool logs for vendor compliance.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
• Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
• Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
• Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers as needed based on supervisory status.
• Perform final walk for move-ins ensuring quality represents the company’s standard.
• Provide determination for interior vacant condition for items to be replaced, such as carpet.
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
• Serve as point person for questions on programming of controlled access areas within the community.
• Utility management for vacant apartments to ensure energy efficiency.
• Hire and train new staff and develop staff to maximize potential as needed based on supervisory status.
• Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.

Requirements

• Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
• Must have and maintain a valid driver’s license unless otherwise noted.
• Technical or vocational certificate and/or degree preferred.
• Experience supervising associates is preferred.
• Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
• Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
• Must be EPA Type II certified: Type III or Universal may be required at some locations.
• Some locations require certification in pool operation (CPO).
• High School Diploma or its equivalent preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance