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Community Support Specialist - Property Management
Greystar
The Community Support Specialist supports the Company’s financial operations by completing accounting, bookkeeping, and financial responsibilities, and managing communication between vendors, accounting, and clients for assigned portfolio of communities.
21d ago
$55,000
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Memphis, TN
Onsite
Company Size
23,000 Employees
Service Specialisms
Property Management
Real Estate Development
Investment Management
Construction Services
Property Leasing
Asset Management
Facility Management
Tenant Services
Sector Specialisms
Active Adult
Life Science
Logistics
Single Family Rental
Student
Modular
Role
What you would be doing
expense processing
resident communication
accounting review
vendor management
administrative support
customer service
- Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
- Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
- Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
- Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
- Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
- Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
- Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
- Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
- Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.
- Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
What you bring
property management
communication
experience
yardi
entrata
degree
- Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports.
- Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
- Minimum of one year of accounting, property management, or other related experience preferred.
- Strong proficiency in using property management software (preferably Yardi and Entrata).
- College degree in related field, and/or equivalent combination of education and experience is preferred.
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
- Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
- Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- read, write, and communicate effectively to comprehend and complete legal documents, validating and calculating payment information, understanding property operations and lease enforcement, including collections.
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Company
Overview
$78B+
Assets Under Management
The company drives bold global expansion through its substantial financial scale, with assets spanning multiple regions and property types.
€1.4B
European Investment
Significant investment in European apartment markets, showcasing the company's commitment to international growth and housing solutions.
$35B+
Development Pipeline
A robust pipeline of development projects highlights the company's aggressive growth strategy and future market presence.
100+
New Developments
The rollout of a 'family of brands' across U.S. developments reflects a tailored approach to serving diverse customer needs.
- Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse.
- Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs.
- Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania.
- Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction.
- Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator.
- With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.
- Integrity
- Respect
- Professionalism
- Accountability
- Service
- Teamwork
5% reduction target
Long-term sustainability goals
Sets a target for reducing energy, GHG emissions, water, and waste by 5% every five years (~1% per year).
26,000 t CO₂
Carbon savings through modular construction
Modular construction at Greenford Quay saved the equivalent of 26,000 tons of CO₂, which is equivalent to 160,287 trees or removing 7,030 vehicles for a year.
Multiple five-star ratings
GRESB sustainability performance
Achieved multiple five-star GRESB ratings in 2019, with seven of eight investment vehicles ranked in the top 10 peers.
15,000 associates
Engagement in sustainability initiatives
'Sustainable September' campaign engaged over 15,000 associates in 2023.
- Tracks 100% of landlord-controlled energy, GHG emissions, water, and waste data for owned assets
- Partners with HD Supply and Arbor Day Foundation for tree planting initiatives
- Greystar Green Awards program tracks 107 variables across energy efficiency, water consumption, waste reduction, indoor environmental quality, education, and required practices
October 2020
CEO Action Pledge
Signed the CEO Action Pledge in 2020 to advance diversity and inclusion.
200+
Veterans Group Members
Veterans group has over 200 members dedicated to fostering inclusion and belonging.
- Core values include Equality alongside diversity, inclusion and belonging
- DEI effort is company‑wide and team‑member–driven, not siloed in a division
- Framework built around Talent, Awareness, Giving Back, Ecosystem, Foundations
- Regional DEI resource groups open to all team members, with local action plans
- Business/functional DEI leadership groups set strategic goals (e.g., increase engagement of women and minority‑owned contractors)
- Women’s Inclusion Network offers mentorship (‘Thrive Mentorship’) and peer networking (‘Connecting Circles’)
- RISE peer‑to‑peer mentoring for onsite teams
- DEI Champion Circle promotes cultural heritage and awareness initiatives
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