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IT Service Desk Officer
Port Of Brisbane Pty Ltd
23d ago
A$94,645 - A$94,645
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Port Of Brisbane, Queensland, Australia
Office Full-Time
Company Size
261 Employees
Service Specialisms
Marine Services
Hydrographic surveying
Dredging
Property leasing and development
Operations and trade
Environment management
Sector Specialisms
No specialisms available
Role
What you would be doing
service desk
network background
technology projects
customer support
- Further develop your service desk/network background with the opportunity to contribute to technology projects
- Support the team and customers in a job where no two days are the same.
What you bring
microsoft 365
teams
sharepoint
itil
intune
certification
- You have good technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
- You’re proficient on Microsoft 365 (Teams, SharePoint, Exchange, Intune), and Azure Active Directory
- You’re experienced in understanding and applying Information Technology Infrastructure Library (ITIL) practices.
- ITIL certification is highly regarded.
- A diverse role where every day’s different As an IT Service Desk Officer you’ll get interesting, varied work, as you engage with a diverse, dispersed workforce. What’s more, you’ll love the opportunity to bring fresh ideas and impact your future resume. As a techie, we’ll invest in your development to stay up to date with innovative solutions and industry trends.
- A welcoming, supportive culture You’ll find so many friendly, connected people at Port of Brisbane, and our Technology team are no exception. We get on well and love to collaborate, with our focus always on our customers. And there’s always a helping hand, a coffee or a ‘You’ve got this’ when you need one.
- A place where flexibility matters too We expect a lot from our people, who are committed and dedicated to our mission. But in return for your efforts, you’ll enjoy flexibility and balance, no matter what’s important to you outside of work.
- Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter what’s important to you outside of work.
- A proud reputation; a bright future You’ll join a company renowned for best practice in our industry, and a Technology team that is proud of how much we consistently achieve. But we’re not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.
- Respectful and supportive team environment
- Remuneration is $94,645 (with yearly increases) plus superannuation and allowances
- Generous leave allowances including 18 week paid parental leave (gender neutral) and options to purchase additional annual leave.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
28M tonnes
Cargo Moved Annually
Processes over 28 million tonnes of cargo, supporting Queensland’s trade infrastructure.
1.53M TEUs
Container Volume
Handled 1.53 million TEUs, highlighting its role as a major logistics hub.
208m Wharf
Cruise Terminal Length
Hosts the world’s largest liners with a 208-meter wharf, a landmark achievement.
3rd Busiest Port
National Ranking
Ranked as the third-busiest port in Australia, connecting diverse cargo, cruise, and logistics streams.
- Backed by global investors like Caisse de dépôt, IFM and Abu Dhabi Investment Authority, it funds long‑term port expansion.
- Born from a lease, the company shapes Brisbane’s maritime gateway and industrial land.
- Anchoring Queensland’s trade through nine deep‑water berths.
- Its precinct spans warehousing, container parks, multimodal terminals, cruise facilities and hydrographic vessels.
- Built Brisbane’s first mega‑ship cruise terminal to host the world’s largest liners.
- Crew redevelop reclaimed land to extend cargo capacity and industrial leasing.
- It secures major tenants like DSV under long‑term leases for greenfield freight hubs.
- Pioneers in marine services, operates its own surveying fleet to maintain a shipping channel for safe navigation.
- It stands out as Australia’s fastest‑growing container port.
- Safety - we care for each other.
- Innovation - we look for new solutions.
- Teamwork - we value collaboration.
- Integrity - we do the right thing.
- Accountability - empowerment with responsibility.
2030 Target Zero
Net Zero Achieved Early
The company achieved net zero emissions (scopes 1 & 2) significantly ahead of its 2030 target, within the 2023/24 timeframe.
53% Waste Recycled
Waste Management Achievement
The company recycled 53% of its generated waste in FY24, showing a slight improvement from FY23.
89/100 GRESB Score
High Sustainability Ranking
The company achieved a GRESB score of 89 out of 100, earning the highest 5-star rating as a global port company.
500M Sustainability Loan
Financial Commitment to Sustainability
The company secured a $500 million Sustainability Linked Loan tied to key performance indicators including emissions reduction, biodiversity, and mental health initiatives.
- Installed over 1.3 MW rooftop solar and battery storage; 22–23% of energy from onsite renewables (FY23 ~23%; FY24 22.5%).
- Biodiversity & stormwater targets include rehabilitating 25 km offsite stormwater and improving quality of designated environmental areas by 2030.
- Energy Transition Plan aligned with SBTi and Paris Agreement committed to net zero by 2030; interim 24% emissions reduction target by 2024/25.
- Green Button vessel‑speed optimisation trial reduced emissions by up to 51% (even 71% potential) per vessel.
- Solar‑powered river cleaner (SPARC) collected 2,309 litter items over 3 months.
- Achieved net zero emissions (scopes 1 & 2) well ahead of 2030 target, within 2023/24.
230 employees
Diverse Workforce
The company employs 230 individuals in various roles, reflecting a commitment to diversity and inclusion.
117 unique roles
Workplace Culture
The organization offers 117 distinct roles, showcasing a wide range of opportunities and perspectives.
618 hours
Community Impact
Employees contributed 618 hours of volunteering in the fiscal year 2023, demonstrating dedication to social responsibility.
- Established 'Innovate' Reconciliation Action Plan, second stage commenced during 2023/24.
- Gender pay gap statement available (no specific numbers disclosed).
- Employees encouraged to donate one day annually to local charities;
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