Territory Manager- Service (Boston)

Description

• Regularly visit after-sales clients, keeping a close commercial relationship with them.
• Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory
• Collaborate and coordinate with the AR Department, support in case needed and (only in a first step) invoicing and money collection activities.
• Comply with TKE’s internal Health & Safety norms and when visiting worksites and in all other work activities.
• Lead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are met
• Identity theft monitoring
• Manage successful transition of new installations to service/maintenance contracts
• Prepare, submit, and negotiate repair proposals.
• Modernization business development and assisting with modernization project execution
• Commercially defend the own portfolio assigned and avoid in conjunction with the Service Operations department and Branch Manager.
• Develop and maintain strong customer relationships
• Constantly focus on department KPI’s, assuring that they are in line with the company’s policy.
• Collaborate and coordinate with the technical department: provide the necessary information for allocating material orders to suppliers.
• Coordinate with other functional areas in the Boston office to meet customer requirements
• Manage account management and service operations for the designated customers and P&L
• Comply with Anti-Trust and Compliance directives of TKE AG.

Requirements

• Availability to manage and supervisor field crews that conduct daily maintenance along with overnight and weekends coverage
• 3+ years field management experience or outside sales experience within the elevator industry preferred
• Detail oriented with demonstrated ability to deliver upon specific KPIs and service level agreements
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Ability to work in a highly team-oriented and dynamic environment
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Benefits

• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Company-paid basic life insurance and AD&D
• Tuition reimbursement
• Medical, dental, and vision coverage
• Company-paid Employee Assistance Program (EAP)
• Paid sick leave, per company policy
• Company-paid short- and long-term disability insurance
• Optional life and AD&D coverage
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Supplemental medical plans
• Optional spouse and dependent life insurance
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Pet insurance
• 15 days of vacation per year

Training + Development

Interview process

Visa Sponsorship

Security clearance