IT Help Desk Technician II at Western Partitions, Inc. in Salt Lake City, UT | USD60,000-70,000 | Kablio

Role

Description

ticket management

application support

hardware repairs

network troubleshooting

device provisioning

documentation

Update and reconcile IT inventory.
Act as an escalation point for tier 1 Help Desk Technicians.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Manage assigned tickets in accordance with established service level agreements.
Install, maintain, and troubleshoot client applications.
Monitor the help desk queue and assess priority of incoming tickets.
Document all support tickets in IT ticketing software.
Troubleshoot and resolve email-based issues.
Reimage existing client computers and migrate user data.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Perform hardware repairs and upgrades.
Troubleshoot telecom and mobile device issues.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot connectivity, network, and client VPN issues.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Answer end user queries in person, via email, and over the phone.
Coordinate with senior team members to escalate complex problems.
Order new client computers and provision for use.
Create and maintain documentation for internal processes.

Requirements

mobile devices

active directory

windows os

associate degree

troubleshooting

problem solving

Competency with common mobile products (iPhone, iPad, Android devices).
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Must be able to break down problems both known and unknown in a logical, efficient manner.
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Strong knowledge of MS Windows operating systems.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Competency with hardware and software troubleshooting.
The ability to learn and apply new concepts quickly.
Microsoft, CompTIA, or other industry certifications.
A+, N+, MCP, or other industry level certifications recommended.

Benefits

Flexible paid time off policy and paid holidays
401(k) retirement savings plan with match
Life insurance, accidental death, and disability benefits
Professional development opportunities and certifications
Competitive pay
Incentive bonus plan
Medical, prescription drug, dental and vision insurance plans with flexible spending account option

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role is not eligible for visa sponsorship.

Security clearance

wpi is a background screening, drug-free workplace.

Company

Overview

1972

Year Founded

The company was established in 1972 as a small family-run interior contracting business.

Up to $500M

Annual Revenue

The company generates annual revenue in the range of $250–500 million.

Top Ranked

Industry Standing

The company ranks among the top specialty walls & ceilings subcontractors in the US.

Grew steadily into one of the West’s leading specialty contractors in both interior and exterior scope.
Deploys proprietary PreFab wall panels and pre-sprayed intumescent fireproofing for faster, safer builds.
Operates across sectors like commercial, education, healthcare, hospitality, and mission-critical facilities.
Has delivered projects such as data centers, museums, stadiums, and academic buildings nationwide.
Combines traditional trades—drywall, metal studs, acoustical ceilings, stucco—with advanced cladding, fire-stopping, and prefab systems.

Culture + Values

50+ Years

Company Experience

The company has been family-owned and operated for more than 50 years, demonstrating a long-standing commitment to quality and service.

Safety
Quality
Teamwork
Integrity
Humility
Encourage employees to live the company’s core values every day
Comprehensive benefits package to ensure employees and their families live happy and healthy lives

Environment + Sustainability

No explicit net‑zero target or carbon footprint data published
Use of WPI PreFab technology: applies finished exterior wall systems off‑site to improve efficiency
Option to apply intumescent fire‑resistive material to steel assemblies before shipping, increasing safety, speed, and efficiency

Inclusion & Diversity

Women 11%

Industry Representation

Women make up approximately 11% of the construction industry, with WPI highlighting their contributions and voices in the field.

Committed to creating a culture that includes everyone
Strict anti‑harassment policy covering sex, race, creed, religion, sexual orientation, gender identity, age, disability, pregnancy, military or veteran status, and other protected categories

Articles

Careers

Role

Description

ticket management

application support

hardware repairs

network troubleshooting

device provisioning

documentation

Update and reconcile IT inventory.
Act as an escalation point for tier 1 Help Desk Technicians.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Manage assigned tickets in accordance with established service level agreements.
Install, maintain, and troubleshoot client applications.
Monitor the help desk queue and assess priority of incoming tickets.
Document all support tickets in IT ticketing software.
Troubleshoot and resolve email-based issues.
Reimage existing client computers and migrate user data.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Perform hardware repairs and upgrades.
Troubleshoot telecom and mobile device issues.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot connectivity, network, and client VPN issues.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Answer end user queries in person, via email, and over the phone.
Coordinate with senior team members to escalate complex problems.
Order new client computers and provision for use.
Create and maintain documentation for internal processes.

Requirements

mobile devices

active directory

windows os

associate degree

troubleshooting

problem solving

Competency with common mobile products (iPhone, iPad, Android devices).
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Must be able to break down problems both known and unknown in a logical, efficient manner.
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Strong knowledge of MS Windows operating systems.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Competency with hardware and software troubleshooting.
The ability to learn and apply new concepts quickly.
Microsoft, CompTIA, or other industry certifications.
A+, N+, MCP, or other industry level certifications recommended.

Benefits

Flexible paid time off policy and paid holidays
401(k) retirement savings plan with match
Life insurance, accidental death, and disability benefits
Professional development opportunities and certifications
Competitive pay
Incentive bonus plan
Medical, prescription drug, dental and vision insurance plans with flexible spending account option

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role is not eligible for visa sponsorship.

Security clearance

wpi is a background screening, drug-free workplace.

Company

Overview

1972

Year Founded

The company was established in 1972 as a small family-run interior contracting business.

Up to $500M

Annual Revenue

The company generates annual revenue in the range of $250–500 million.

Top Ranked

Industry Standing

The company ranks among the top specialty walls & ceilings subcontractors in the US.

Grew steadily into one of the West’s leading specialty contractors in both interior and exterior scope.
Deploys proprietary PreFab wall panels and pre-sprayed intumescent fireproofing for faster, safer builds.
Operates across sectors like commercial, education, healthcare, hospitality, and mission-critical facilities.
Has delivered projects such as data centers, museums, stadiums, and academic buildings nationwide.
Combines traditional trades—drywall, metal studs, acoustical ceilings, stucco—with advanced cladding, fire-stopping, and prefab systems.

Culture + Values

50+ Years

Company Experience

The company has been family-owned and operated for more than 50 years, demonstrating a long-standing commitment to quality and service.

Safety
Quality
Teamwork
Integrity
Humility
Encourage employees to live the company’s core values every day
Comprehensive benefits package to ensure employees and their families live happy and healthy lives

Environment + Sustainability

No explicit net‑zero target or carbon footprint data published
Use of WPI PreFab technology: applies finished exterior wall systems off‑site to improve efficiency
Option to apply intumescent fire‑resistive material to steel assemblies before shipping, increasing safety, speed, and efficiency

Inclusion & Diversity

Women 11%

Industry Representation

Women make up approximately 11% of the construction industry, with WPI highlighting their contributions and voices in the field.

Committed to creating a culture that includes everyone
Strict anti‑harassment policy covering sex, race, creed, religion, sexual orientation, gender identity, age, disability, pregnancy, military or veteran status, and other protected categories

Articles

Careers