Community Manager

Description

• Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Is responsible for inspections with residents of move-in/move-outs.
• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
• Community Manager completes any pertinent safety checklists with maintenance staff. Insures property has a monthly safety meeting.
• Monitors all maintenance activities.
• Responsible for office opening on schedule, condition of office and model apartments.
• Conduct all business in accordance with Company policies and procedures.
• Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
• Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
• Prepare for audits and complete annual reporting.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Performs duties under pressure and meets multiple and competing deadlines.
• Assist in the formulation of budgets.
• Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Reviews all notices to vacate to determine the cause of the move-out.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
• Attends scheduled corporate management meetings, usually held on a quarterly basis.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Responsible for staying within the established budget guidelines.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.

Requirements

• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• Understanding of industry terms and their meaning.
• Proficient in Microsoft Word, Outlook and Excel.
• Opiates including Codeine and Morphine
• Maintains positive customer service attitude.
• A history of accuracy in reporting and overseeing a budget
• Detail oriented with the ability to provide accurate and timely reports.
• Understanding the basic functions of a property budget, property management accounting and expense control.
• High School Diploma or equivalent preferred
• Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
• Experience with Yardi/CRM and On-Site preferred
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
• Amphetamines including Methamphetamine
• Phencyclidine ("PCP")
• Must be able to work in a fast-paced and customer service oriented environment.
• 3+ years of experience in property management or equivalent experience to demonstrate proficiency
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Strong attention on resident retention.
• Experience in daily pricing and ever changing market demands/trends
• 6+ months supervisory experience, with demonstrated, strong leadership skills
• Cocaine Metabolites
• Respects and understands diverse cultural and socio-economic backgrounds.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Works as part of a team, delegates effectively, as well as works independently.
• Exercises strong problem-solving skills.
• Strong time management, organizational and prioritization skills.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation
• Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Certified Apartment Manager (CAM) preferred

Benefits

• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Training opportunities and career progression/growth plans
• Parking & Transit Commuter Benefits
• Pet Insurance discounts
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• 24/7 Everyday Assistance Program (EAP)
• Employer matched 401k retirement plan
• Housing Discount may be available
• Company-wide parties and events
• Annual professional development reimbursement
• Leasing & Renewal Commission eligible
• Fully covered life insurance policy for associates with supplemental life insurance options
• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Fully covered Long-term disability insurance for associates
• Bonus Potential

Training + Development

Interview process

Visa Sponsorship

Security clearance