Description

The Business Analyst role works directly with clients and project managers on strategic advisory and asset‑management planning projects. Responsibilities include compiling documentation, building data sets, performing analysis, and evaluating service levels for utilities, transportation, environmental agencies, or facilities management. Candidates should understand state and local government operations and have exposure to utility service delivery, engineering, construction, permitting, asset inventory, capital planning, and finance. Experience with data analysis, management, and API‑based system integrations is also desirable.

• Interface with clients and project managers to bridge technology and business needs.
• Perform detailed requirements analysis and document processes.
• Conduct and facilitate user acceptance testing sessions and trainings.
• Identify, track, and prioritize technical and functional requirements.
• Engage stakeholders to improve efficiencies through data‑driven changes.
• Review business processes and develop optimization strategies.
• Evaluate solutions for technical feasibility, financial reasonableness, and functional fit.
• Stay current on process and technology advancements to automate and modernize systems.
• Collaborate with project teams to deliver projects on schedule and within budget.
• Develop functional and technical documentation, including reports and visual communications.
• Build and maintain relationships with team members, managers, customers, and business partners.
• Support proposal development for RFP responses and assist business development initiatives.
• Participate in marketing activities, industry events, and customer presentations.
• Adhere to all KCI policies and procedures.

Requirements

We value strong written and verbal communication, planning, organization, and analytical problem‑solving abilities. Technical and business writing, graphics, and presentations are essential, as is the capacity to develop deep knowledge of customers, data, and markets. Preference is given to candidates with utilities, facilities, transportation, or government market experience and familiarity with CMMS/EAM solutions such as Cityworks, VUEWorks, Maximo, Lucity, or Cartegraph.

A bachelor’s degree in Business, IT, Computer Science, MIS, or a related field is required, with a master’s preferred; relevant experience may substitute for education. Minimum qualifications include five years as a Business Analyst and eight years in business advisory, data & analytics, solutions or software engineering, or IT infrastructure. Certifications such as IIBA CBAP or PMI Professional in Business Analytics are strongly preferred. Employment is contingent on pre‑employment drug screening, background check, and possibly motor‑vehicle verification.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance