Description
team scheduling
task assignment
security monitoring
call handling
compliance
front‑desk oversight
The Concierge Lead oversees the front‑desk team, creates a positive first impression for visitors, supports sales and marketing inquiries, handles incoming calls, and provides clerical support to all departments. This is a non‑exempt, hourly role reporting to the Business Office Manager.
- Schedule Concierge Team Members to ensure front‑desk coverage.
- Assign daily tasks and verify their completion.
- Assist Business Operations Director and Sales Counselor with special projects.
- Maintain office supplies and coordinate equipment upkeep.
- Answer and screen all incoming calls courteously and professionally.
- Receive and process community mail.
- Update emergency phone number logs and resident emergency face sheets.
- Monitor security alarms, resident emergency call system, and front‑door security.
- Participate in scheduled in‑service training.
- Ensure compliance with federal, state, local regulations and community policies.
Requirements
high school
interpersonal
senior experience
microsoft office
physical ability
- High school diploma preferred.
- Strong interpersonal skills for interacting with diverse personalities.
- Experience working with the senior population.
- Proficient in Microsoft Office (Windows, Outlook, Excel) and adaptable to new applications.
- Able to stand, walk, sit, use fine and gross motor skills, lift up to 25 lb, and employ proper body mechanics.
Benefits
The position is full‑time, Monday‑Friday from 8:00 am to 3:00 pm, with an hourly wage ranging from $20.00 to $24.00.
Full‑time team members receive comprehensive benefits including health, dental, vision, life and AD&D insurance, disability coverage, FSA options, an employee assistance program, 401(k) with company match, paid time off, holidays, tuition reimbursement, and referral bonuses.
- Health, dental, and vision insurance; basic life and AD&D coverage.
- Short‑term and long‑term disability insurance.
- Flexible Spending Account for commuter/parking expenses.
- Employee Assistance Program.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Tuition reimbursement.
- Employee and resident referral bonuses.
Training + Development
Information not given or found
