Yardi Specialist II - Remote

Description

• Lead on the Aspire LMS to ensure training content is up to date and specific to JSCO policy and procedure
• Make recommendations to improve the Yardi product utilization for all Yardi platforms
• Review completed tickets and reporting to determine and recommend training needs among common ticket submissions
• Provide recommendations regarding property and accounting staff training
• Help create and maintain macro responses for common help desk tickets
• Assist with Yardi-related customer response efforts on Zendesk - primarily to JSCo staff, as well as vendors and other partners
• Mentor, train and support team members
• Evaluate and test new modules and functionality for implementation and rollout
• Coordinate system corrections with Yardi support as needed
• Under the direction of the Yardi Systems Manager, support the setup of new properties in Yardi, including the conversion of new and existing properties from other software systems (Yardi (Y2Y), Boston Post/MRI, Onesite, Entrata etc.)
• Assist with special projects as assigned by Yardi Systems Manager or Director of Information Systems
• Assist in hosting weekly Yardi Q&A training calls
• Troubleshoot Yardi application issues
• Provide recommendations for supporting the Yardi products (Voyager, Rent Café, Aspire)
• Host Go Live training rollout calls for newly converted properties
• Under the direction of the Yardi Systems Manager, lead and manage Yardi-related product rollouts (ex. Mobile Maintenance, Rent Café Workflows, Budget & Forecasting, Asset Management etc.)
• Provide oversight and maintenance of the Yardi products (Voyager, Rent Café, Aspire)
• Host specified training sessions as determined by team. This will include webinars, and may on occasion include in-person training

Requirements

• Accurate and attentive to detail
• Ability to work independently and contribute to the team’s success.
• Working knowledge of accounting principles and accounting and AP policies and procedures.
• Strong computer application skills in various accounting software systems
• Demonstrated ability to adapt and function in a diverse environment.
• Working knowledge of affordable housing property management program, policies and procedures
• Strong written and verbal communication skills
• Knowledge of the Yardi application including the Affordable Housing module
• Strong analytical, time management and organizational skills
• At least four years Yardi system experience, preferably in system support and training
• Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
• Strong project management skills
• Ability to effectively communicate complex technical information to non-technical users
• Ability to assist and support others
• Yardi Product Training
• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.

Benefits

• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
• Company paid Life AD&D Long Term Disability.
• Up to 72 hours of sick time per year.
• Vacation leave of up to ten days per year in the first year.
• Commuter benefit program.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Flexible Spending Accounts for Health Care and Dependent Care.
• Salary Range $85,000-$95,000/year
• $50 annual Wellness Reimbursement.
• Position will be full-time remote, some travel required to CA to help with in-person training
• Discounts for AT&T and ClassPass.
• Free, confidential counseling through our Employee Assistance Program.
• Medical, dental and vision care; preventative medical care paid at 100%.

Training + Development

Interview process

Visa Sponsorship

Security clearance