Technical Support Specialist
Air Products
Troubleshoot technical issues and support customers for industrial gas products.
24 days ago ago
Junior (1-3 years)
Full Time
Worcester and Kidderminster Area
Hybrid
Company Size
24,000 Employees
Service Specialisms
Equipment Sales & Plant Support
Operation and Maintenance
Technical Services
Cold Box Design and Repair
Capital Projects, Repairs, Expansions, and Upgrades
Control System Upgrades and Support
Spare Parts and Inventory Control
Operator Training
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
outbound updates
issue escalation
customer support
technical records
- Proactively provide updates and resolutions through outbound communication
- Liaise with internal teams to escalate and resolve complex issues
- Handle inbound customer queries via phone, email, and other channels
- Maintain and update technical records to ensure accurate documentation
What you bring
can‑do
communicator
troubleshooting
organised
teamwork
solution‑focused
- You bring a can-do attitude and strive to leave every customer with a positive experience
- You’re a strong communicator with great listening skills and a friendly telephone manner
- Diagnose and troubleshoot technical problems with confidence and accuracy
- You’re organised, detail-oriented, and able to manage multiple tasks
- Shift Pattern: Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
- You enjoy working collaboratively and thrive in a team environment
- You are solution-focused, caring about resolving issues efficiently and effectively
- Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Admin Jobs in Kidderminster United KingdomCustomer Service Jobs in Kidderminster United KingdomTechnical Coordinator Jobs in Kidderminster United KingdomTechnical Admin Jobs in Dudley United KingdomCustomer Service Jobs in Dudley United KingdomTechnical Coordinator Jobs in Dudley United Kingdom
Company
Overview
- Founded over 80 years ago, Air Products has become a global leader in industrial gases and related technologies.
- The company delivers essential gases for industries like manufacturing, healthcare, and energy, powering progress worldwide.
- Air Products specializes in the design and development of cutting-edge gas production and distribution systems.
- With a footprint spanning across the globe, the company serves industries such as energy, chemicals, and manufacturing.
- Air Products has a history of innovation, including the pioneering of gas separation technology and on-site production solutions.
- Typical projects include large-scale hydrogen production facilities, air separation units, and liquefied natural gas (LNG) plants.
- In recent years, Air Products has been a key player in the transition to cleaner energy solutions, including hydrogen production.
- The company also works on vital infrastructure projects, including water treatment and refining, using its gas technology.
- “Belong and matter.”
- “Our purpose is to bring people together to collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges.”
- Culture designed to include and nurture at every level, bringing people together based on their talent, ideas and passion.
- Global Peer‑to‑Peer Recognition program to instantly and visibly recognize contributions.
- Flexible work arrangements for employees to manage when and where they most effectively get their work done.
- Global Health & Wellness team offering physical activity, mental health awareness programs, healthy food choices and periodic health screenings.
ESG Rating A
MSCI ESG Score
Recognized with the highest rating for carbon management and net-zero commitment.
86M Tons CO₂ Avoided
Customer Emission Savings
Industrial gases and technologies enabled customers to avoid significant CO₂ emissions in 2022.
$15B Investment
Clean Energy Transition
Allocated significant funds to support global energy transition projects through 2027.
250M-500M Tons CO₂ Avoided
Hydrogen Impact
Expected reduction in carbon emissions from company's hydrogen projects over their lifetimes.
- Committed to reach net‑zero emissions from operations by 2050.
- Reduce Scope 1, 2, and 3 CO₂e emissions intensity by 33% by 2030.
- Quadruple renewable electricity used in production by 2030.
- Develop water management plans at facilities in water-stressed areas by 2026 and implement by 2030.
- Avoided over 2 million metric tons CO₂ at facilities since 2015 through efficiency.
55% College Hires
Diverse Talent Acquired
55% of college hires in 2019 were from diverse backgrounds, showcasing a commitment to inclusive recruitment practices.
28% Female Representation
Global Target
A global goal of achieving 28% female representation in professional and managerial roles by 2025 reflects a strong focus on gender diversity.
30% Minority Representation
US Diversity Goal
Targeting 30% minority representation in professional and managerial roles in the U.S. by 2025, with a baseline of 17% in 2023, underscores a clear commitment to advancing underrepresented groups.
Perfect Score
LGBTQ+ Equality
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index in 2022, demonstrating leadership in LGBTQ+ inclusion efforts.
Ranked #4
America’s Best Employers
Named one of America’s Best Employers for Diversity in 2023, ranking #4 overall and #1 in its industry, highlighting exceptional commitment to fostering diverse and inclusive workplaces.
- Formed a global Inclusion Network through Employee Resource Groups (AERO, BERG, EDGE, Enable, Fulcrum, HOLA, ISERO, MEERG, NextGen, Spectrum, UDAAN, Veterans Network, WSN).
- Offered a Leadership Development Program for Diverse Talent featuring inclusive leadership modules and unconscious bias training.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio