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Service Dispatch Coordinator
Archkey Solutions
Coordinate and dispatch service resources to meet customer needs and track work.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Washington DC-Baltimore Area
Field
Company Size
5,000 Employees
Service Specialisms
Electrical contracting
Technology systems
Specialty systems services
Design
Installation
Integrated facilities services
Maintenance
Repair
Sector Specialisms
Electrical
Technologies
Fire & Life Safety
Energy Services
Installation Services
Facilities Services
Asset Management
Network Infrastructure
Role
What you would be doing
lean optimization
parts ordering
resource scheduling
service dispatch
time reporting
work order
- Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
- Proactively follows up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
- Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
- Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
- Handles decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
- Complete tasks as assigned in a timely manner and according to given deadlines e.g. month-end, quarter-end, and fiscal year-end.
- Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
- Batches and reports field time for Service Technicians.
- Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.
- Acts as primary point of contact for service customers to ensure expectations are met
- Handles incoming service requests via phone or email, resulting in creating service work orders and scheduling and dispatching field staff.
- Evaluates time-and-material (T&M) service orders for completed costs and scope of work through a sales software application.
- Schedules resources to support proposals, maintenance agreements, and standard service agreements.
What you bring
ms office
fire alarms
lean
high school
electrical
teamwork
- Proven ability to work in a fast paced, high-volume work environment with minimal supervision.
- Excellent collaboration, teamwork, and interpersonal skills. Ability to work with diverse work teams.
- Can work autonomously and creatively solve problems.
- Knowledge of and proficiency in MS Office and business software systems.
- Familiarity or experience with Fire Alarms, Sprinklers, Security Systems, Generator, and Maintenance or a similar industry.
- Can flex and adapt with the growing needs of the business.
- Experience dispatching and scheduling field personnel and technicians.
- Work experience with LEAN methodologies and/or similar applications. Strong process orientation.
- High School Diploma or equivalent work experience in service scheduling or a related field.
- Strong listening, verbal, and written communication skills. Effective independent problem solving, decision making, time management and prioritization skills.
- Minimum 0–2 years of electrical or low voltage experience in field operations, with a preferred concentration in construction and/or service projects.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1925
Year Founded
The company traces its origins back to 1925, marking the beginning of a journey that would span nearly a century.
$1.4B Revenue
Annual Income
The company currently generates nearly $1.4 billion in annual revenue, reflecting its financial success and growth.
3,100+ Cities
Project Reach
The company has completed work in over 3,100 cities, demonstrating a vast national and international footprint.
$1.2B Bonding
Financial Capacity
With a $1.2 billion bonding capacity, the company ensures reliability and trustworthiness in its projects.
- Rooted as a modest two-man Sachs Electric outfit in St. Louis, the business evolved into a national powerhouse.
- Rebranded in 2017 as ArchKey Solutions, the company embarked on a transformation through acquisitions like Parsons, Sprig, Mona and Total Electric.
- Now tackling projects of all scales — from cutting-edge AV and security systems to large-scale electrical infrastructure.
- With its shift into integrated facilities and program management via ProKey Facilities, the company seamlessly blends design, installation and maintenance.
- It has completed work in supported by bonding capacity, showcasing its reach and reliability.
- Typical projects span new construction, retrofit electrical systems, tech integrations, specialty installations and full facility maintenance.
- Backed by almost a century of heritage, the firm binds deep legacy with modern growth to serve clients nationwide.
- We are a forward-thinking company that promotes a culture of collaboration, integrity, and safety.
- We are committed to providing superior solutions to our clients while maintaining the highest standards of quality and performance.
- We believe in developing strong relationships with our clients, partners, and employees, built on mutual trust and respect.
- We embrace diversity of thought, experience, and perspective to drive innovation and create value for our clients.
Net-zero by 2050
Carbon Emissions Target
Committed to achieving net-zero emissions, demonstrating long-term environmental responsibility.
- Committed to reducing environmental footprint through sustainable practices.
- Focus on energy-efficient solutions and promoting renewable energy sources in operations.
- Incorporates sustainability in project designs to minimize waste and energy consumption.
- Implemented recycling and waste reduction programs in offices and job sites.
- A company strives to build a workforce that reflects a diversity of experiences, backgrounds, and perspectives.
- A company has set specific goals to increase gender diversity within its workforce and leadership roles.
- A company has introduced training programs and leadership development initiatives to ensure inclusivity in its corporate culture.
- In recent years, the gender ratio of women in leadership roles has been growing, with ongoing efforts to improve it further.
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