Customer Service Representative

Description

• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Report all findings, customer opinions, pictures, and results to company leadership
• Present new technology and enhanced PM services when given the chance
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.

Requirements

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required.
• The ability to solve problems and act with appropriate urgency
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• Must have a valid driver’s license.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred

Benefits

• Gain insight into our service performance

Training + Development

Interview process

Visa Sponsorship

Security clearance