

British strategic outsourcing and energy services firm offering FM, security, cleaning, engineering and energy solutions.
The Head of Operations will be accountable for the effective management and delivery of a large multi- service complex. You will develop a long-term strategic plan and roadmap for the cleaning and catering services, aligned to the Mitie strategic objectives, using insight from data analytics. The Head of Operations will own the P&L for the services, driving both top line growth and bottom-line performance, making trade off decisions between services lines as required. You will ensure that services are delivered in line with specification and national standards, adhering to contract specific key performance indicators.
As the Head of Operations, you will lead by example, creating an engaged workforce across the entire contract by creating an environment of trust and inspiring communications at all levels. You will proactively ensure resourcing needs are considered / planned for the year and managed on a regular basis by their teams in line with the Mitie Addresses changes to this are met through effective business planning on an on-going basis. You will be an advocate of performance management for their contract, ensuring all management and their teams have set objectives aligned to the business plan and linked to the business strategy. In addition to this, you will provide guidance to operation managers and staff while ensuring that the necessary skills and competency levels are in place (developed or acquired), and that a strong service ethos is encouraged and maintained in pursuit of excellence with a ‘right first-time approach’.
You will be competent in the use of software programs and Apps, such CAFM systems, COUPA, SuccessFactors, and analysing data using Mitie's auditing systems and be confident in producing and delivering presentations with various stakeholders, senior and non. You will demonstrate excellent decision-making skills with the correct application of judgement and a passion for excellence. In addition to this, you will have an intermediate knowledge level of all Microsoft office and be fully competent in the use of PCs and other types of technology.