HR Shared Services Lead, North America

Description

• Manage end-to-end onboarding process for employees and contingents
• Administer new parent leaves and other leaves per policy
• Prepare termination calculations and release letters
• Maintain data integrity in HRIS and case management systems
• Monitor SLA compliance
• Coordinate with hiring managers and Talent Acquisition as needed
• Assign and oversee daily tasks
• Liaise with internal stakeholders
• Collaborate with HR Partners and COEs
• Process one-time payments (e.g., referral, sign-on, completion bonuses)
• Draft employment agreements and initiate background checks
• Participate in audits and year-end activities
• Develop HR knowledge materials and process guides
• Drive continuous process improvement
• Supervise HR Shared Services Specialists
• Track leave status and ensure completion
• Respond to employee inquiries via phone/email
• Initiate any business-specific tasks required during the onboarding process
• Equip the team with project-specific processes
• Maintain policy awareness and support HR with special projects and communications
• Communicate project status and manage expectations
• Track and ensure onboarding completion
• Initiate, coordinate, and manage STD claims
• Ensure timely completion of pay matters
• Manage team schedules and ensure SLA compliance
• Audit and follow up on contract end dates
• Participate in HRIS testing and rollouts
• Coordinate immigration and relocation with vendors
• Document cases accurately and escalate when needed
• Process HR invoices and prepare employee letters
• Ensure timely and accurate data entry for employee changes
• Lead special HR projects and campaigns (e.g., salary reviews, bonuses)
• Issue immigration documentation in consultation with legal
• Support Talent Acquisition Team with any requisition corrections
• Generate reports and support analytics
• Coordinate post-termination activities
• Prepare HR metrics and participate in audits
• Track and follow up on cases and employee-related matters

Requirements

• Monitor probation completion
• 5+ years of related HR experience
• Experience in a customer service or shared services environment
• Strong customer service and collaboration skills
• Critical thinking and escalation awareness
• Adaptability and time management
• University degree or diploma in Human Resources or a related field
• HR Certification/HR designation or working towards it is an asset (CHRP/CHRL preferred)
• Country-specific HR knowledge
• Ability to manage sensitive information with discretion
• Excellent organizational, communication, and attention to detail skills
• Bilingual (English/French) is an asset
• Proficiency in MS Office, M365, Workday, and case management tools

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance