Young Adult Shelter (YAS) Support Staff

Description

• Communicate clearly during shift hand-offs to ensure continuity and safety for all participants.
• Provide support around basic needs, including meals, hygiene supplies, clothing, hydration, and access to resources.
• Maintain a clean, orderly, and age-appropriate environment, including routine cleaning of bathrooms, common areas, laundry, and sanitization tasks.
• Follow emergency procedures and notify supervisory staff when additional support is required.
• Document services, interactions, and incidents accurately and in Credible, meeting required timelines.
• Conduct routine well-being and safety checks and respond promptly to participant needs.
• Assist with crisis response, de-escalation, and safety planning using trauma-informed and harm-reduction approaches.
• Prepare and turn over sleeping spaces, mats, and supplies for nightly shelter operations.
• Build rapport with young adults through consistent, compassionate, and developmentally appropriate engagement.
• Welcome new participants, complete intakes, gather required information, and help young adults understand shelter expectations in a calm, supportive way.

Requirements

• Strong communication skills and the ability to engage respectfully with young adults from diverse backgrounds.
• Awake-shift position (day, swing, or overnight).
• Ability to learn documentation systems such as HMIS or internal platforms.
• Ability to remain calm, grounded, and supportive in high-stress or emotionally intense situations.
• Experience supporting young adults, especially those facing homelessness, behavioral health challenges, substance use, or crisis situations.
• Frequent standing, walking, cleaning, and lifting up to 25–30 lbs.
• Ability to obtain an Agency Affiliated Counselor (AAC) credential within 90 days of employment (agency paid).
• Comfort with routine cleaning tasks and maintaining high standards of environment quality.
• Must pass background checks required for this role.
• Ability to complete CPR/First Aid and AVADE training within 90 days (agency paid).

Benefits

• PPE and training provided.
• Fast-paced environment supporting young adults with complex and often urgent needs.
• 100% employer-paid medical, dental, and vision for full-time staff
• Meaningful work where you directly support young adults during some of the most pivotal moments in their lives
• Supportive leadership, growth opportunities, and agency-paid credentialing

Training + Development

Interview process

Visa Sponsorship

Security clearance