Global leader in mineral‑based specialty solutions, transforming minerals into high‑performance industrial products.
Manage local customer orders, shipments, billing, and communication for ceramics
18 days ago ago
Junior (1-3 years)
Full Time
Hyderabad, Telangana, India
Office Full-Time
Company Size
15,060 Employees
Service Specialisms
Mineral solutions
Specialty minerals
Industrial minerals
Materials science
Sustainability
Mining
Material supply
Sector Specialisms
Construction
Automotive
Consumer Goods
Abrasives
Pharmaceuticals
Filtration
Polymers
Ceramics
Role
Description
erp entry
crm update
invoice processing
container tracking
data review
customer liaison
Maintain customer invoice files for archive in customer files (electronic or non electronic)
Be the single point of contact for allocated customers on all information requests, complaints, etc.
Communicate with internal / external customer on delivery dates and adjustments
Closely monitor the containers’ movement until the containers arrive at the destination.
Review data and correct discrepancies as needed (e.g. ordered quantity vs. shipped quantity)
Collect customer requests requiring task allocation and register in CRM. Follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
Support in credit application, credit release application, credit note / debit note request if needed.
For the export goods shall be tracking the goods will reach to destinations.
Sample dispatch to customers/clients based on the requirement and coordinate the entire activity to execute.
Liaison with Customers, Sales, Operations, Finance and Logistics teams and local agents / distributors
Prepare G-sheet & presentation to update and track the dispatch movements and open order status.
Communicate back to Customer Service for customer information
Timely processing of invoices for customer orders (Tax invoices might be issued by Finance department)
Manage billing process and participate in ERP implementation as needed
Punch in the customers' orders into the local ERP system and validate the order context according to internal / external customer’s requirements and Source Plant’s capability. Follow Service Level Agreements (SLAs).
Liaise with "complaints, samples & regulatory coordinator" for requests requiring task allocation and follow-up with other functions (e.g. operations)
Using CRM to update and prepare data for shipped related information.
Encode order with delivery date and liaise with Source Plant’s logistic coordinator to organise delivery
Input data in ERP
Follow-up on tasks allocated with relevant functions until it’s closed (e.g. following up on samples sent-out from plants, complaint status, sample status and regulatory questionnaire … etc)
Directly collect information and communicate to customer when possible (e.g. shipment tracking)
Requirements
data analysis
iso documents
international trade
bachelor's
english
customer service
Deep knowledge of customer journey improvement to drive customer centricity
Proficient in English.
Data entry experience.
Data analysis experience, presentation of data and experience in handling ISO documents.
Customer oriented profile with previous Sales/Sales exposure
4-5 years of experience in customer service with knowledge in manufacturing.
Experience in handling complaint from customers and solving complex client situations is an advantage
Hands-on experience in Business Transfer and International Trade as well as Letter of Credit handling, incoterm, etc..
Bachelor’s degree or above
Fluent in the language(s) of the customers and CS team members of the Region is an advantage (Hindi, Telegu)
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1880 Founded
Year Founded
The company was established in 1880, marking its origins in Rothschild mining ventures.
230 Sites
Global Presence
Operates over 230 industrial sites across more than 40 countries, showcasing extensive global operations.
€3.79B Revenue
Annual Revenue
Generated €3.79 billion in revenue in 2023, highlighting its financial strength in the mineral industry.
2018 Restructure
Business Shift
Restructured its business model in 2018, focusing solely on specialty minerals.
Headquartered in Paris.
Typical projects range from supplying talc and mica for cosmetics to high‑temperature refractories for steel production.
Its expertise spans performance minerals and high‑temperature solutions, delivering toughness, opacity, conductivity and filtration properties.
Owns and operates the Three Springs talc mine in Australia, one of the world’s most productive talc mines.
Culture + Values
Customer-centric: We listen to our customers and meet their needs.
Excellence: We continuously seek to improve, and aim for the highest standards.
Sustainability: We are committed to ensuring a sustainable future for the planet and communities.
Integrity: We act with integrity, honesty, and transparency in everything we do.
Innovation: We foster creativity and new ideas to drive progress.
Collaboration: We work as one team, leveraging diversity and combining strengths to succeed.
Environment + Sustainability
2050
Net zero target year
Target year for achieving net zero carbon emissions across operations.
20%
CO2 emissions reduction
Reduction target for CO2 emissions per ton of product by 2030.
Commitment to responsible water management and reduction of water consumption.
Implementation of energy-efficient solutions across operations.
Recycling and circular economy practices integrated into product lifecycle.
Sustainability embedded in product design to reduce environmental footprint.
Inclusion & Diversity
30% Women
Leadership Target
Committed to achieving 30% representation of women in leadership roles within a specified timeframe.
2025 Goal
Target Year
Aimed to meet diversity objectives, including leadership representation, by the year 2025.
Continuous efforts to improve gender diversity across all levels.
Commitment to inclusive hiring practices and creating equal opportunities.