Project Leader

Description

• Ensure customer requirements and deadlines are met.
• Attends client meetings (e.g., city council, utility board or internal management).
• Ensure timely collection of receivables.
• Seek customer and sales input to gain an intimate understanding of customer needs, problems, and systems.
• Manage facilities generally >10 mgd, including several worksites or a single large water/wastewater plant.
• Maintain outstanding relationships with current clients.
• Develop and present annual budgets for project review.
• Promote a culture of safety accountability and individual responsibility.
• Customer Obsessed : Build and maintain strong customer relationships, understanding customer needs, requirements, and feedback to incorporate into project deliverables. Administer client contracts to ensure compliance, customer satisfaction, and prompt identification and notification of scope changes. Perform baseline client relations duties, including progress reports and special reports preparation and presentation. Participate in client meetings, special award programs, and professionally handle client service issue resolution. Assist with regulatory agency reports and public relations duties as necessary. Performance measured by Net Promoter Score and participation.
• Monitor and report on project safety performance metrics, including incident rates and near-misses.
• Evaluate and develop new business opportunities.
• Solicit client feedback and respond to customer needs promptly.
• Cost Effective : Hold responsibility for budget preparation and implementation of cost control measures. Forecast budget, staffing, and equipment needs. Demonstrate proficiency in spreadsheet and database software, optimizing technology and systems used to communicate, manage budgets, streamline processes, and increase efficiency. Maintain full P&L and budgeting ownership for the assigned project.
• Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the entire project.
• Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
• Provide strategic leadership, coaching, and mentoring to regional personnel.
• Safety : Lead and nurture a safety culture driven by individual behavior and accountability across the assigned project. Ensure proficiency in the applicability, care, and use of all site-specific, facility-required PPE. Maintain plant compliance with OSHA, State, and Veolia Safety and Environmental Programs.
• Forecast monthly budget variances.
• Conduct routine client meetings, assign tasks, set deadlines, and track progress.
• Prepare monthly reports in a timely manner.
• Supervise a staff of >10 FTEs.
• Participate in council meetings for the project and neighboring cities/towns to build relationships with prospective clients.
• Implement company employee recognition programs and address employee concerns promptly and effectively. Generally supervise a staff of >10 FTEs.
• Identify and justify capital expenditures partnering directly with the client.
• Manage contract MBE/WBE/VBE procurement requirements.
• Ensure compliance with legal requirements and company policies.
• Occasional travel for training or meetings.
• Generally responsible for revenue less than $10M.
• Ensure project meets or exceeds financial plans.
• Facilitate opportunities for scope expansions, contract extensions, and renewals.
• Monitor project's financial performance.
• Compliance : Lead efforts to ensure compliant execution of the specific contract for the assigned project site, including adherence to established environmental, safety, operating, and emergency response procedures.
• Improve satisfaction levels by identifying needs and implementing corrective actions.
• Interpret contracts to define deliverables and fulfill schedules.
• Conduct regular safety training programs and promote individual accountability for safe work practices.
• Automate processes where possible and capture historical data for future quotes.
• Build and maintain strong partnerships with customers.
• Participate in project start-up teams.

Requirements

• Excellent communication skills to articulate project goals, expectations, and progress to both internal teams and external stakeholders.
• Ability to handle sensitive communications internally and with all levels of project stakeholders.
• Technical writing and total quality management.
• Skilled at managing stakeholder expectations and navigating sensitive situations diplomatically.
• Strong organizational and project management skills with attention to detail.
• Ability to engage with clients, providing regular updates, and ensuring their needs and expectations are addressed throughout the project.
• Skilled in mentoring and developing individual team members to enhance their contributions and professional growth.
• Demonstrated leadership ability with understanding of HR principles.
• Strong interpersonal skills for building effective relationships across departments and ensuring alignment with operational objectives.
• Ability to understand and manage safety, environmental, and health requirements.
• Spends 60% of time in the operations environment and 40% of time in the office environment at a project site.
• A degree in Business, Finance, Engineering, Project Management, or a related field is strongly preferred but not required.
• Must be able to obtain the certifications as required.
• People Focused : Exhibit strong leadership and mentoring skills to effectively manage resources (eg.personnel, equipment, materials, facilities, funds, and reputation). Demonstrate effective communication, presentation, and interpersonal skills to motivate all levels of project personnel. Evaluate employee performance, match abilities with job requirements, and capitalize on talents to meet business objectives. Ensure effective communication and execution of business initiatives and progress toward goals by employees.
• 6 years of leadership experience, 4 of which leading project teams, with a strong emphasis on effective team collaboration and project delivery.
• Ability to influence without direct authority, gaining buy-in and cooperation from cross-functional teams or stakeholders.
• Problem-solving and solution development.
• Reliability : Demonstrate skills and responsibilities related to ensuring dependable project execution, maintaining high quality standards, and delivering consistent results. Apply ingenuity and initiative to coordinate problem resolution, manage conflicting priorities, and meet deadlines within a team environment. Serve rotational 24-hour emergency on-call as required by the site.
• Demonstrates leadership by example, setting high standards for work ethic, professionalism, and accountability.
• High degree of initiative, judgment, and resourcefulness.
• P&L ownership, budgeting, and cost control for project sites.
• Outgoing, self-directed, goal-oriented, and creative in identifying opportunities.
• Proven track record of delivering excellent customer satisfaction.
• Strong PC skills, including proficiency in word processing, spreadsheet, and database software.
• Excellent communication skills (written, verbal, listening, and presentation).
• Need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
• Ability to find creative solutions to complex problems and manage changing priorities.
• Ability to optimize technology and systems to streamline processes and increase efficiency.
• Ability to inspire and guide a team towards project goals, providing clear vision and motivation.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance