Casual - Support Officer at Riverside in Lewisham, England, United Kingdom | GBP14.44-14.44 | Kablio

Role

Description

smart planning

support planning

customer records

needs assessment

rights advice

service consultation

Use SMART goal planning to provide needs led holistic support
Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies
Carry out assessment to identify and prioritize needs
Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation

Requirements

it skills

housing knowledge

vulnerable experience

communication

teamwork

flexibility

Basic administrative and IT skills maintain records.
Strong IT skills to manage and maintain administration and recording systems
Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse.
Housing sector knowledge
Able to use initiative and have confidence to make decisions.
Good communication skills and the ability to engage with and respect the needs of vulnerable people
Flexibility to cover shifts, sometimes at short notice
Experience of being able to organise tasks and plan accordingly whilst dealing with people.
Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
Excellent team player who can work flexibly to meet business requirements
Experience of working in a team and communicating positively with other people.
Excellent team working skills
Experience of working with vulnerable people with a range of needs in a support capacity

Benefits

Investment in your learning, personal development and technology
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship will be provided; riverside is surrendering its sponsorship licence.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services

Role

Description

smart planning

support planning

customer records

needs assessment

rights advice

service consultation

Use SMART goal planning to provide needs led holistic support
Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies
Carry out assessment to identify and prioritize needs
Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation

Requirements

it skills

housing knowledge

vulnerable experience

communication

teamwork

flexibility

Basic administrative and IT skills maintain records.
Strong IT skills to manage and maintain administration and recording systems
Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse.
Housing sector knowledge
Able to use initiative and have confidence to make decisions.
Good communication skills and the ability to engage with and respect the needs of vulnerable people
Flexibility to cover shifts, sometimes at short notice
Experience of being able to organise tasks and plan accordingly whilst dealing with people.
Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
Excellent team player who can work flexibly to meet business requirements
Experience of working in a team and communicating positively with other people.
Excellent team working skills
Experience of working with vulnerable people with a range of needs in a support capacity

Benefits

Investment in your learning, personal development and technology
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship will be provided; riverside is surrendering its sponsorship licence.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services