Duty Manager at Criterion Hospitality in London Area, United Kingdom | Kablio

Role

Description

team leadership

service standards

guest enquiries

issue resolution

front‑house ops

Lead and inspire the guest services team to deliver exceptional service
Work closely with management to maintain high service standards
Handle guest enquiries and resolve issues with professionalism and care
Ensure smooth daily operations across front-of-house departments

Requirements

guest services

front office

leadership

communication

interpersonal

experienced

As Criterion Hospitality continues to grow, we are delighted to be expanding our management team. We are now recruiting an experienced and passionate Guest Service Manager for our hotels in Central London.

Previous experience in a guest services or front office leadership role
Strong communication and interpersonal skills

Benefits

If you’re a people-focused leader who thrives on creating memorable guest experiences, this is the perfect opportunity to progress your career in a dynamic and supportive environment.

Supportive leadership and a positive work culture
Competitive salary and benefits
Opportunities for career development within a growing company

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Two dozen hotels

Managed Properties

The group manages a collection of boutique and rooftop venues in high-profile entertainment districts.

1920s-themed

Art Deco Rooftop Bar

A historic rooftop bar and restaurant atop a Leicester Square hotel blends classic design with modern hospitality.

Breathes new life into overlooked urban buildings.
Reimagines prime city-centre locations into vibrant, guest-focused lifestyle hotels and serviced apartments.
Pioneers affordable, tech-driven, sleep-centric stays in key London hotspots like Piccadilly and Leicester Square.
Runs self-serviced apartments in Piccadilly Circus, combining contemporary living with full hospitality support.
Acquires and repurposes buildings under a growth-oriented expansion strategy.

Culture + Values

transform underutilised buildings into thriving lifestyle hotels
fostering sustainable growth and revitalising urban spaces
ambitious expansion plans focused on innovation, efficiency, and environmental responsibility
exceptional guest experiences and long‑term value creation
pioneering affordable, sleep‑centric, tech‑driven stays in prime city locations

Environment + Sustainability

2050

Net Zero Target

The company has set a goal to achieve net zero emissions by 2050, aligning with global sustainability efforts.

8,500 Rooms

Portfolio Scale

The company manages a portfolio of 24 hotels encompassing 8,500 rooms, focusing on sustainability across its operations.

Managing expansion with a focus on environmental responsibility
Transforming existing buildings (adaptive reuse) to reduce embodied carbon
Zedwell brand emphasizes efficiency and tech-driven operations for sustainability
Commitment to Science-Based Targets for emissions reduction
Utilizes hotel industry-aligned net zero methodology covering Scope 1, 2 & 3 emissions
Active pursuit of renewable energy procurement and energy-efficiency initiatives

Inclusion & Diversity

No publicly stated DEI strategy or gender-related statistics found
No data-driven DEI outcomes or targets available in official sources

Articles

About Us

Careers

Company

Overview

Two dozen hotels

Managed Properties

The group manages a collection of boutique and rooftop venues in high-profile entertainment districts.

1920s-themed

Art Deco Rooftop Bar

A historic rooftop bar and restaurant atop a Leicester Square hotel blends classic design with modern hospitality.

Breathes new life into overlooked urban buildings.
Reimagines prime city-centre locations into vibrant, guest-focused lifestyle hotels and serviced apartments.
Pioneers affordable, tech-driven, sleep-centric stays in key London hotspots like Piccadilly and Leicester Square.
Runs self-serviced apartments in Piccadilly Circus, combining contemporary living with full hospitality support.
Acquires and repurposes buildings under a growth-oriented expansion strategy.

Culture + Values

transform underutilised buildings into thriving lifestyle hotels
fostering sustainable growth and revitalising urban spaces
ambitious expansion plans focused on innovation, efficiency, and environmental responsibility
exceptional guest experiences and long‑term value creation
pioneering affordable, sleep‑centric, tech‑driven stays in prime city locations

Environment + Sustainability

2050

Net Zero Target

The company has set a goal to achieve net zero emissions by 2050, aligning with global sustainability efforts.

8,500 Rooms

Portfolio Scale

The company manages a portfolio of 24 hotels encompassing 8,500 rooms, focusing on sustainability across its operations.

Managing expansion with a focus on environmental responsibility
Transforming existing buildings (adaptive reuse) to reduce embodied carbon
Zedwell brand emphasizes efficiency and tech-driven operations for sustainability
Commitment to Science-Based Targets for emissions reduction
Utilizes hotel industry-aligned net zero methodology covering Scope 1, 2 & 3 emissions
Active pursuit of renewable energy procurement and energy-efficiency initiatives

Inclusion & Diversity

No publicly stated DEI strategy or gender-related statistics found
No data-driven DEI outcomes or targets available in official sources

Articles

About Us

Careers