Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
Help develop building initiatives designed to create connections between occupants.
Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.
Support development of case studies to showcase RIO and impact.
Help articulate program goals and vision through storytelling, supporting data, and business cases.
Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
Proactively identify needed repairs, maintenance, or updates required in the workplace.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
Provide “White Glove” service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
Support the development of short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
Work with cross functional teams in Facilities Management, Design, Technology, Move
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee-ready.
Requirements
microsoft office
executive
emotional intelligence
can‑do
stress resilience
detail‑oriented
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Showcase exceptional emotional intelligence and empathy
Maintain a “can do” mentality with the ability to act with minimal information
Ability to work under pressure, while acting in a calm manner
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
Must be able to use laptop, mobile device and wireless technologies
Detail oriented, confident, self-starter with exceptional organizational skills
Demonstrate integrity, accountability, self-awareness and strong work ethic
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.