Customer Accounts Specialist at Metropolitan Thames Valley in Cambridge, England, United Kingdom | GBP34,755-36,584 | Kablio

Role

Description

debt negotiation

It is required to negotiate debt collection and payment plans.

Requirements

ms office

gdpr

housing policy

debt recovery

problem solving

communication

Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.
Knowledge of housing policy and good practice in the sector.
High attention to detail with a problem-solving approach.
You will need to be able to handle working under pressure and manage your own workload as you will be working in a high volume, target-driven environment. Additionally, you must be willing to work outside of standard working hours on occasions and you are expected to have a good MS Office working knowledge.
We are seeking people who are able to communicate, listen and negotiate on a professional level.
Understanding of GDPR requirements and commitment to confidentiality.
Personal resilience and a high degree of self-confidence and determination.
While good knowledge of the debt recovery, legal framework, Housing Benefits, Universal Credit and other welfare benefits and experience in managing cases through legal process is essential for this role, to really succeed it is your values and passion that will differentiate you.

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Life assurance cover 3 x your salary
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off

Training + Development

Information not given or found

Interview process

initial interviews conducted via microsoft teams

Visa Sponsorship

no visa sponsorship offered

Security clearance

basic disclosure and barring service (dbs) check after offer of employment

Company

Overview

Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
Specializes in residential and commercial property management, construction, and housing for diverse communities.
Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Culture + Values

Customer-focused
Respectful and inclusive
Act with integrity
Innovative and forward-thinking
Committed to creating better futures
Collaborative and team-oriented
Empowerment of individuals to achieve their potential

Environment + Sustainability

2050

Net Zero Target Year

Aiming to achieve net zero carbon emissions by this year.

Committed to reducing carbon emissions and energy consumption
Focus on energy efficiency in new developments and retrofitting existing properties
Adopting green technologies and materials in construction
Promoting sustainable living through eco-friendly homes and services

Inclusion & Diversity

40% Gender Balance

Board Representation

Achieves notable gender balance at the board level with significant female representation.

Commitment to diverse talent recruitment
Focus on creating a culture of inclusion across all levels
Regular reviews of pay equity to ensure fairness
Development of leadership pathways for underrepresented groups

Articles

About Us

Careers

Our Projects

Role

Description

debt negotiation

It is required to negotiate debt collection and payment plans.

Requirements

ms office

gdpr

housing policy

debt recovery

problem solving

communication

Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.
Knowledge of housing policy and good practice in the sector.
High attention to detail with a problem-solving approach.
You will need to be able to handle working under pressure and manage your own workload as you will be working in a high volume, target-driven environment. Additionally, you must be willing to work outside of standard working hours on occasions and you are expected to have a good MS Office working knowledge.
We are seeking people who are able to communicate, listen and negotiate on a professional level.
Understanding of GDPR requirements and commitment to confidentiality.
Personal resilience and a high degree of self-confidence and determination.
While good knowledge of the debt recovery, legal framework, Housing Benefits, Universal Credit and other welfare benefits and experience in managing cases through legal process is essential for this role, to really succeed it is your values and passion that will differentiate you.

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Life assurance cover 3 x your salary
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off

Training + Development

Information not given or found

Interview process

initial interviews conducted via microsoft teams

Visa Sponsorship

no visa sponsorship offered

Security clearance

basic disclosure and barring service (dbs) check after offer of employment